Job description
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Workplace Technology Solutions
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to the overall efficiency and effectiveness of the technology support operations.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and maintenance of documentation related to processes and procedures.
- Engage in continuous learning to stay updated with the latest technology trends and solutions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Workplace Technology Solutions.
- Strong analytical and problem-solving skills.
- Experience with incident management and service desk tools.
- Ability to work collaboratively in a team-oriented environment.
- Familiarity with ITIL framework and best practices.
Additional Information:
- The candidate should have minimum 2 years of experience in Workplace Technology Solutions.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
