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Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Technical Support Specialist at Thermo Fisher Scientific, you'll need to work closely with a team delivering excellent technical support for our HPLC product portfolio. You'll oversee day-to-day operations while ensuring exceptional customer service and technical problem resolution. This role combines leadership, technical expertise, and customer focus to drive team performance and customer satisfaction.
Working closely with cross-functional teams, you'll manage workload distribution, implement quality standards, and drive continuous improvement initiatives. You'll work with the team of specialists for HPLC while maintaining strong relationships with GPSE, operations, sales, and quality teams to ensure comprehensive customer solutions. This position offers the opportunity to make a meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.
REQUIREMENTS:
• Bachelor's Degree plus 5 years of experience in technical support or field service of HPLC.
• Preferred Fields of experience : Science, Engineering or related technical field
• Strong problem-solving and analytical skills with systematic approach to issue resolution
• Excellent written and verbal communication skills with ability to explain complex technical concepts
• Fluent English proficiency (minimum B2 level)
• Experience with CRM systems and technical support tools
• Proven ability to work effectively in cross-functional, multicultural environments
• Customer-centric mindset with focus on service excellence.
• Strong interpersonal skills for coaching and developing team members.
• Ability to analyze performance metrics (KPIs) and implement improvements.
• Willingness to travel as needed (up to 25%).
• Experience with quality management systems and regulatory compliance
• Proficiency with remote support tools & applications.
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