Technical Support Analyst

Technical Support Analyst, Assurant, GCC-India

The role is responsible for managing, supporting, and maintaining IT infrastructure, including hardware, software, and related systems to ensure a stable and efficient operating environment. The position provides technical support, resolves system issues, and contributes to enterprise-wide projects while ensuring seamless operations for mission-critical systems. The role also acts as a customer advocate, delivering high-quality support services to enterprise users.

This position will be in Mumbai at our India location.

What will be my duties and responsibilities in this job?

• Design, install, configure, operate, and maintain systems hardware, software, and IT infrastructure
• Monitor and support mission-critical systems to ensure uninterrupted operations
• Provide technical support, troubleshooting, and root cause analysis
• Act as an advocate for enterprise customers by ensuring timely issue resolution
• Contribute to small to large-scale IT projects across the organization
• Collaborate with cross-functional teams and vendors for issue resolution and system improvements
• Maintain documentation for systems, processes, and troubleshooting steps
• Support service management processes and adhere to IT best practices

What are the requirements needed for this position?

Overall 3+ Years of Technical Support experience is required.

Required Skills

• Strong troubleshooting and analytical skills
• Effective verbal and written communication skills
• Ability to explain technical concepts to non-technical users
• Customer-centric mindset with strong interpersonal skills
• Ability to manage multiple priorities and work under pressure
• Strong attention to detail and documentation skills
• Ability to work independently and in a team environment
• Knowledge across IT domains including infrastructure, networking, hardware, telephony, and applications

Education

• Bachelor’s degree or equivalent tertiary qualification in:
• Computer Science
• Computer Systems Engineering
• Information Technology or related field

Knowledge and hands-on exposure to:

• IT Infrastructure and Service Management Processes
• Networking (basic to intermediate concepts)
• Hardware and Desktop/Laptop support
• Servers and Virtual Desktop Infrastructure (VDI)
• Telephony systems
• Storage and database fundamentals
• Microsoft Office Suite
• Third-party enterprise applications

What are the Preferred requirements needed for this position?

• 3+ years in IT support, help desk, or desktop support roles
• Experience supporting enterprise or corporate users
• Hands-on experience with ticketing tools (e.g., ServiceNow)
• Exposure to hybrid or remote workforce support models
• Experience working with vendors or escalation teams

Technical Skills:

• Microsoft Windows and macOS
• Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint)
• Active Directory (user and group management)
• Basic networking (TCP/IP, DNS, DHCP, VPN)
• Hardware and peripheral troubleshooting
• Mobile device support (iOS, Android)
• Remote support tools (e.g., Bomgar)
• Endpoint management tools (e.g., Intune)
• Security fundamentals (MFA, password policies, phishing awareness)

Soft Skills:

• Strong problem-solving abilities
• Time management and prioritization skills
• Adaptability in fast-changing environments
• Strong collaboration and stakeholder management

Helping People Thrive in a Connected World
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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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