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Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Technical Support Specialist II, where you'll contribute to delivering excellent technical support solutions. You'll collaborate with professionals across multiple departments to resolve complex technical issues, improve processes, and ensure customer satisfaction. Working with scientific innovation, you'll provide expert technical assistance through remote and on-site support, while contributing to improvement initiatives that help our customers make the world healthier, cleaner, and safer.
REQUIREMENTS:
• Advanced Degree with no prior experience, or Bachelor's Degree plus 2 years of experience in technical support, field service, or manufacturing within high-tech industry
• Preferred Fields of Study: Electronics, Mechanics, Engineering, Physics, or related technical field
• Strong troubleshooting skills across mechanical, electrical, software, and vacuum systems
• Excellent written and verbal communication skills in English; additional languages beneficial
• Advanced problem-solving abilities and analytical thinking skills
• Demonstrated project management experience
• Proficiency in CRM systems, Microsoft Office suite, and technical documentation tools
• Strong customer service orientation with ability to handle complex technical discussions
• Ability to work independently and collaboratively in cross-functional teams
• Experience creating and maintaining technical documentation and training materials
• Willingness to travel up to 25% of working time
• Capability to perform root cause analysis and implement corrective actions
• Experience with quality management systems and continuous improvement methodologies
• Proven ability to manage multiple priorities and meet performance metrics
• Knowledge of safety regulations and compliance requirements
• Demonstrated ability to train and mentor other technical staff
You'll no longer be considered for this role and your application will be removed from the employer's inbox.