Technical Program Manager, Amazon Flex

Amazon’s Last Mile Technology has the operational focus of providing new and different technologies to solve challenges in the last mile delivery space. We want to ensure a top-in-class customer experience from the time a customer places an order on Amazon.com to the time it lands in the customer’s hands. It is in our makeup to drive true innovation in this space.
Building on that concept, one of the key delivery systems to support Last Mile is Amazon Flex. Amazon Flex aims to delight customers by delivering millions of packages faster than ever before. But this is not just benefiting our end customers. with Amazon Flex, individuals can now be their own boss while earning money delivering ultra-fast orders. You can find out more about Amazon Flex at flex.amazon.com.
We are looking for a TPM, who will be responsible for delivering programs with significant complexity and/or that have broad cross-organizational, global, or technology impact. Your work will focus on large product, process and engineering efforts, roadmap that solve significantly complex problems. You will be trusted to operate with complete independence and are often assigned to focus on areas where the business and/or technical strategy has not yet been defined.
You effectively partner with all levels of leadership. You are adept at building consensus. You are able to represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to leaders to help them understand the decisions they have to make and what options they have. You influence organization priorities, system owners, business, and technology direction. You manage cross-functional communication to ensure all stakeholders are informed and needs aligned. You recognize when current programs are susceptible to prior failure patterns and actively steer leadership to avoid repeating these failures. You know when a design or solution requires additional technical guidance.
- 5+ years of technical product or program management experience
- 6+ years of working directly with engineering teams experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 3+ years of software development experience
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
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