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Technical Operations Area Manager - Coimbatore

24 days ago 2026/10/01
Other Business Support Services
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Job description

  • Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
  • Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
  • Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
  • Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
  • Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
  • Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
  • Execute technical tasks assigned by team leadership in a timely and efficient manner.
  • Utilize technical management systems effectively to ensure accurate and complete data entry.
  • Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
  • Mentor junior engineers through technical escalation support and customer relationship building
  • Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations
  • Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager
  • Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers
  • Own up a set of customers designated by ATM/ ZTM for building and maintaining relationships.
  • Reseller coordination - Inventory & Spares distribution TAT management
This job post has been translated by AI and may contain minor differences or errors.
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