Objectives:

• To support customers and Sales (Marketing) on technical solution through Technical Service/ development and drive PMU Project management. Identify their needs and market opportunities in the field of PU Systems through Technical Marketing / Technical Development and Service for mutual growth.
• To establish the Material & Technical solution (PU system), material processing smoothly at customer site, product development, fine tuning. Handling customer complaints, coordinate with lab for developments and quality complaints, etc.

Key Responsibilities:

Technical services and Business Development in India

• Identify and develop new applications for PM portfolio in Polyurethane systems for Appliance & Construction business
• Initiate new product development & fine tune formulation to meet customer needs in his region and his expertise in India with close coordination with TD team (Country &Region)
• Aligns technical services and application development with local sales or country needs to achieve success & troubleshooting requirements for existing and new business.
• Manages resources with close coordination with TS & sales team to achieve defined targets.
• Pursue customer driven innovations / New application and manage joint development projects with full accountability
• Collaborate with Internal /External stake holders of business value chain partners for new business development 
• Facilitate Formulation development with the lab and region thru TD – TS / AD Lead
• Closure of Timely NCM resolution, liquidation of non-moving /aged stock and settlement of customer issues
• Serve as a liaison between Country TS and Region TD team to translate success stories into business growth.

Shared Accountabilities:

• With Industry Team Marketing: Initiate product portfolio development of industry
• With sales & Industry marketing: Align with segment strategies, coordinates global TD and AD activities in alignment with country and regional TD/TS leadership.

Key Shared Accountabilities:

Regional Industry Team:

• Contributes & educate regional TS team on product/application/ process challenges
• Participates in regional TS activities (Trials, new system developments, R&D topics)

With Operations

• Thane / Dahej site - Contribute for Polyol Product improvement
• Standardization of Lab developed product to actual production
• Work closely with QA team for TS support / fine tuning
• Localization of C-A through substitution of equivalent /better quality alternate RM

Parameter for success:

Financial Metrics:

• Cost of quality – No product return if QA released material
• Discretionary cost < 20 % compared to previous years
• Aged inventory > 180 days: Nil (Liquidation of Returned goods and Reprocessing-plan)
• Low cost product development – Evaluate low cost additives, third party base polyols, etc.

Operational/organizational metrics

Innovations

• Continuously share customer feedback on Industry Trend, Product Requirement, Regulatory Needs / changes, Information on NBA products vide close interaction with various stake holders in customer organization that helps to Ideate and fill pipeline and project management

Commercial Excellence

• Drive best business practices
• NCM (Technical) resolution
• Ensure business sustainability

Requirements:

• Bachelor’s degree in Chemical / Polymer Science & Plastics Engineering or Post Graduate Diploma in Polymer Engineering
• 6 -12 years of experience in Rigid Polyurethane Industry
• Experience of continuous line process in construction Industry is preferred

• Knowledge on PU system value chain understanding, formulation development, troubleshooting, processing / foaming & Post Molding process are must.
• Knowledge on A Industry Value chain / PU system handling experience are preferable 
• Knowledge on PU Part Design / Processing are added advantage