Job description
Key Responsibilities Business to Technology translation ● Work with business stakeholders to understand goals, constraints, and priorities ● Challenge vague or rapidly changing requirements to uncover the real problem ● Convert business needs into structured, technically aware requirements System & Workflow Analysis ● Map end-to-end workflows across CRM, middleware, and web applications ● Identify downstream impacts of proposed changes (data, integrations, users) ● Highlight technical trade-offs, risks, and sequencing implications Delivery Enablement ● Break down work into clear, actionable requirements for engineers ● Define scope boundaries and prevent uncontrolled scope creep ● Support engineers with clarifications, acceptance criteria, and context Change & Prioritisation Control ● Help leadership understand the technical cost and complexity of changes ● Assist in prioritisation decisions based on effort vs impact ● Maintain alignment between fast-moving business needs and system stability ● 4+ years of experience in a Business Analyst, Systems Analyst, or Product Analyst role ● Experience working closely with engineering teams on software products ● Strong understanding of APIs, integrations, data models, and system workflows (conceptual, not coding) ● Ability to reason about technical impact without being a developer ● Excellent written and verbal communication skills ● Comfortable working in ambiguous, fast-changing environments ● Experience working with CRM + ERP platforms (Salesforce, HubSpot, SAP etc.
) ● Exposure to cloud-based (or serverless) systems ● Experience in operations-heavy domains (field services, logistics, fintech, solar, etc.
) ● Experience working with international stakeholders
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