Job description
Business to Technology translation ● Work with business stakeholders to understand goals, constraints, and priorities ● Challenge vague or rapidly changing requirements to uncover the real problem ● Convert business needs into structured, technically aware requirements System & Workflow Analysis ● Map end-to-end workflows across CRM, middleware, and web applications ● Identify downstream impacts of proposed changes (data, integrations, users) ● Highlight technical trade-offs, risks, and sequencing implications Delivery Enablement ● Break down work into clear, actionable requirements for engineers ● Define scope boundaries and prevent uncontrolled scope creep ● Support engineers with clarifications, acceptance criteria, and context Change & Prioritisation Control ● Help leadership understand the technical cost and complexity of changes ● Assist in prioritisation decisions based on effort vs impact ● Maintain alignment between fast-moving business needs and system stability ● 5+ years of experience in a Business Analyst, Systems Analyst, or Product Analyst role ● Experience working closely with engineering teams on software products ● Strong understanding of APIs, integrations, data models, and system workflows conceptual and coding (CRM/ERP/API Integration, Data Modelling, Middleware, JavaScript process Mapping, SOP's KPIs) ● Ability to reason about technical impact without being a developer ● Excellent written and verbal communication skills ● Comfortable working in ambiguous, fast-changing environments ● Java Script and Middleware Integration Layer.
Nice to Have ● Experience working with CRM + ERP platforms (Salesforce, HubSpot, SAP etc.
) ● Exposure to cloud-based (or serverless) systems ● Experience in operations-heavy domains (field services, logistics, fintech, solar, etc.
) ● Experience working with international stakeholders What Success Looks Like ● Engineers are rarely blocked by unclear requirements ● Fewer mid-sprint requirement changes ● Business understands trade-offs before committing to changes ● Systems evolve deliberately rather than reactively
This job post has been translated by AI and may contain minor differences or errors.
