Team Leader Operations

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

About the role:

We are seeking an experienced Team Lead professional to support and oversee financial crime compliance operations within a dynamic, high-growth crypto environment for a crypto client that is launching their compliance program.

This is a client-facing, player-coach role responsible for managing day-to-day operations across transaction monitoring, screening, and Travel Rule workflows. The role will initially support hands-on casework, including Level 1 alert reviews and Level 2 investigations— and transition into a program leader role focused on quality assurance, operational oversight, and stakeholder management.

Role and Key Responsibilities:

Operational Leadership & Oversight

• Oversee daily compliance operations across:
• Transaction Monitoring (Level 1 and Level 2)
• Name and counterparty screening
• Travel Rule validation workflows
• Manage alert queues, case allocation, and workflow prioritization
• Monitor SLA adherence, backlog, and case aging
• Coordinate delivery across onshore and offshore teams
• Perform initial alert reviews (Level 1) and complex investigations (Level 2) during onboarding and stabilization phases
• Support escalations and provide decisioning across:
• Transaction Monitoring alerts
• Screening matches
• Travel Rule exceptions
• Act as a subject matter expert across fiat and crypto investigations
• Identify and implement process improvements across
• Transaction Monitoring, Screening and Travel Rule workflows
• Enhance operational efficiency, quality, and scalability
• Support transition and expansion of new workstreams

Key skills & knowledge:

• 5+ years of experience in financial crime compliance (FCC)
• Strong experience in crypto compliance (required), including: Blockchain analytics investigations and Travel Rule compliance
• Strong understanding of AML/BSA regulatory frameworks
• Experience leading or supervising compliance operations teams
• Hands-on experience with transaction monitoring and investigations
• Strong written and verbal communication skills
• SLA adherence and operational efficiency
• Quality assurance scores and error reduction
• Effective escalation management
• Client satisfaction and stakeholder feedback
• Team productivity and consistency across global delivery
• Strong leadership and team management skills
• High attention to detail and quality standards
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and investigative mindset
• Ability to balance hands-on execution with strategic oversight

Education – Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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