Systems Integration Senior Analyst - ServiceNow

Req ID: 343882 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Senior Analyst - ServiceNow to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

About the Role
We are looking for a skilled and motivated ServiceNow Software Engineer (Application Developer IV) to join our growing team in Bangalore / US Bank Offshore Development Center (ODC). In this role, you will play a key part in supporting and enhancing our Financial Services Operations (FSO) platform, ensuring high performance, stability, and scalability. You’ll collaborate with cross-functional teams to design, develop, and deliver innovative ServiceNow solutions that drive business transformation.
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Key Responsibilities
•    Support, maintain, and extend existing FSO platform functionality within ServiceNow.
•    Design, configure, and implement new features and enhancements aligned with business requirements.
•    Collaborate with scoped app teams to manage integrations, plug-ins, and third-party solutions.
•    Contribute to ServiceNow software release cycles by delivering configuration tasks and features.
•    Troubleshoot, resolve, and document incident tickets related to the ServiceNow platform and hosted applications.
•    Ensure adherence to ServiceNow best practices, coding standards, and platform governance.
•    Participate in Agile development processes, including sprint planning, reviews, and retrospectives.
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Required Qualifications
•    Minimum 3 years of experience in ServiceNow implementations and development.
•    Certified ServiceNow System Administrator (CSA).
•    Certified ServiceNow Application Developer (CAD).
•    Strong understanding of ServiceNow data structures, scripting (JavaScript, Glide), and UI policies.
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Preferred Qualifications
•    4+ years of in-depth experience in ServiceNow implementations, ideally within the financial services domain.
•    Certified ServiceNow Implementer in Customer Service Management (CSM) and/or Financial Services Operations (FSO).
•    Experience with ServiceNow integrations, including REST/SOAP APIs and third-party systems.
•    Knowledge of Agile/Scrum methodologies and DevOps practices.
•    Excellent communication, problem-solving, and analytical skills.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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