Support Engineer_Oracle EBS (FInance /SCM modules)

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Take your Oracle EBS expertise to new heights! We're looking for a skilled professional to ensure top-notch performance and provide outstanding support for Oracle EBS Finance and Supply Chain modules. If you're passionate about innovation, problem-solving, and collaborating in a fast-paced environment, this is your opportunity to shine.
 

How You Will Contribute:

• Resolve incidents and troubleshoot issues across OM, Inventory, Procurement, and Finance modules.
• Monitor and manage concurrent job failures, ensuring timely recoveries.
• Develop and deploy fixes utilizing PL/SQL, Oracle Reports, XML Publisher, and Workflows.
• Collaborate with business and IT teams to drive ticket resolutions and implement enhancements.
• Support UAT and transition new projects into steady-state operations.

The Must-Haves:

• Bachelor’s degree in IT, Engineering, or related field.
• 8–15 years of experience in Oracle EBS R12 (preferably R12.2.4+) support and development.
• Advanced skills in PL/SQL, Oracle Reports, XML Publisher, and Workflows.
• Strong knowledge of O2S, P2P, A2R cycles and SCM modules (OM, Inventory, Procurement, BOM, Shipping).
• Familiarity with logistics systems such as OTM, GTM, and 3PL.

The Assets:

• Outstanding problem-solving and troubleshooting capabilities.
• Proven track record of working collaboratively with cross-functional teams.
• Experience driving process improvements and system enhancements.
  #LI-MP1

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Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

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