Sr ServiceNow Business Analyst

About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

• Elicit, analyze, and document business requirements for ServiceNow enhancements and new developments
• Translate requirements into user stories, acceptance criteria, and functional designs
• Collaborate with developers, architects, and product owners to deliver solutions
• Conduct workshops, process mapping, and gap analysis
• Support design reviews, sprint planning, and backlog grooming
• Ensure adherence to ServiceNow best practices and platform standards
• Drive UAT planning, execution, and stakeholder sign-off
• Identify automation and optimization opportunities across processes
• Act as a single point of contact (SPOC) for functional clarifications during development

• 5–8 years of Business Analysis experience, with strong ServiceNow platform exposure
• Hands-on experience in ServiceNow modules such as:
  • ITSM (Incident, Problem, Change, Request)
  • At least one of: ITOM / CSM / HRSD
• Strong understanding of ServiceNow development lifecycle (SDLC)
• Experience in writing:
  • User stories & acceptance criteria
  • BRD / FRD / functional specifications
• Knowledge of ServiceNow workflows, forms, catalog items, and integrations
• Experience working in Agile/Scrum environment
• Strong stakeholder management and communication skills
• Experience in UAT coordination and defect management
• Ability to translate business needs into technical requirements

• ServiceNow Certifications (CSA, CIS-ITSM, CIS-CSM, etc.)
• Exposure to ServiceNow integrations (REST/SOAP APIs, MID Server)
• Basic understanding of ServiceNow scripting (JavaScript, Glide API)
• Experience in ServiceNow platform upgrades, migrations, or large transformations
• Knowledge of CMDB, Discovery, and ITOM concepts
• Familiarity with GenAI/Now Assist use cases in ServiceNow
• Exposure to DevOps / CI-CD pipelines for ServiceNow
• Knowledge of ITIL framework

Why Join Us?

• Be part of a purpose-driven organization that is shaping the future of mobility
• Work on cutting-edge technologies and global projects
• Thrive in a collaborative, diverse, and inclusive environment
• Access world-class infrastructure and continuous learning opportunities

Equal Opportunity Statement

At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.