Sr Program Manager, XB DEX, XB DEX

For millions of customers worldwide, the Amazon name is synonymous with delivery—and the Cross-Border Delivery Experience (XB DEX) team is redefining what's possible for global customers. XB DEX designs, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day, from Search through Checkout. We own the cross-border ship options, speeds, and pricing we offer, along with the underlying systems required to deliver exceptional experiences.
Key job responsibilities
This position will own critical cost and speed optimization programs impacting millions of customers globally across multiple countries. The scope of this role is to work with cross-functional teams and drive strategic decisions that optimize both delivery speed and ship cost metrics for our Amazon Exports customers. To do so, you will lead initiatives focused on defining cost and speed targets for specific countries, building reporting frameworks to illuminate performance drivers and gaps, and driving decisions about how to respond to insights and optimize both metrics simultaneously.
The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify optimization opportunities, define key KPIs and tracking mechanisms, own configuration decisions, conduct deep dives on cost and speed variances, develop new reporting structures, and work with numerous stakeholders who own critical inputs (Global Logistics, Finance, Controllership, Procurement). You will present updates, insights, and strategic recommendations to senior leadership on a regular cadence.
Successful candidates will have a history of driving deep analytical work, demonstrating learn and be curious mindset, taking ownership of complex cross-functional programs, and influencing stakeholders at all levels to drive results.
A day in the life
Own cost and speed optimization programs for XB DEX across multiple countries:
(1) Define and track KPIs, develop reporting frameworks, and drive scalable initiatives to optimize SCPU and delivery speed simultaneously.
(2) Partner cross-functionally with Global Logistics, Finance, Controllership, and Procurement to identify and close high-priority gaps.
(3) Conduct deep dives on cost and speed variances, identifying root causes and driving actionable solutions.
(4) Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities.
(5) Present regular updates, insights, and strategic recommendations to senior leadership on optimization progress, risks, and opportunities.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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