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Work Schedule
Environmental Conditions
Job Description
Position Summary:
The BA/BI Developer + Operations roleis responsible fordelivering Power BI reporting solutions andproviding first-line operational support for enterprise analytics systems. The role ensures continuity of reporting services,timelyincident resolution, and consistent data quality across dashboards and business-critical reporting environments.
The incumbent supports business analytics needs in a fast-paced environment by monitoring production reporting systems, conducting root causeanalyses of incidents, and coordinating incident resolution with semantic and platform teams,whilemaintainingadherence to enterprise data governance standards.
Key Responsibilities:
Strategic Leadership & Planning
Support prioritization of reporting enhancements alongside operational stability requirements.
Identifyrecurring reporting issues and recommend process improvements.
Assistin automation of manual reporting workflows where applicable.
Project Oversight & System Ownership
Develop andmaintainPower BI dashboards and reports using approved datasets.
Translate business requirements into visualization and reporting solutions.
Ensure reports align with governed KPI definitions and semantic models.
Document report logic and operational procedures.
Operations & Compliance
Monitor report refresh schedules, dataset connectivity, and dashboard performance.
Conduct regular data quality checks and validation.
Perform root cause analysis for report failures, refresh issues, or data discrepancies.
Coordinate issue resolution with Cube/SPOT, architecture, or data engineering teams.
Maintain operational runbooks and escalation processes.
Ensure compliance with Global IT Policies & Procedures.
Team Leadership
Promote accountability for reporting reliability and SLA adherence.
Share operational learnings andimprovementopportunities with the team.
Cross-functional Collaboration
Work closely with business stakeholders during production incidents or report changes.
Coordinate with platform teams during upstream data or infrastructure changes.
Support cross-functional communication tomaintaintransparency during issue resolution.
Qualifications:
Education & Experience
Bachelor’s degree in Computer Science, Information Systems, or related fieldrequired.
Minimum of 4+ years of BI development experience.
Experience supporting production reporting environments.
Skills & Knowledge
Power BI dashboard development and maintenance.
Strong SQL for data validation and troubleshooting.
Experience monitoring report refresh cycles and resolving connectivity issues.
Data reconciliation and root cause analysis capabilities.
Understanding ofenterprise data platforms (Redshift, Databricks, Athena).
Strong analytical, documentation, and stakeholder communication skills.
Experience working in Agile environments.
Preferred Qualifications:
Experience working in SLA-driven analytics environments.
Familiarity with structured change management processes.
Exposure toenterprise data governance practices.
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