Specialist - Supply Chain Serv

·SRE-specialist would be the first line of customer contact through his system application or through an assigned phone extension. 

·SRE-specialist would be responsible to address all incoming requests as follows: respond to all phone requests, respond to SNow requests, document appropriate due diligence, supply literature to client and update and follow up on customer requests.

·Ensure Process risk assessments and on-boarding requests within SLA

·Ensure Sanction screening within SLA

·Ensure Mailbox management

·Ensure Track and report Issues registered related to Buyer requests

·Ensure SLA governance and management

·Ensure Supplier list maintenance

·Ensure Governance of historical engagement records

·Ensure Creation/Enhancement of peer-to-peer audit mechanism based on the ServiceNow process and updates

·Ensure interaction with the client (MetLife Customers) to manage Ad-hoc request from TPRM PO, Commodity leads and other stakeholders

·Support regional SNOW transition

·Training SRE new hires

·Risk remediation and Critical/Major file review and maintenance

·SOP creation, maintenance and review

·Govern documentation upload in SNOW

·Ensure adequate knowledge of policies and procedures pertaining to procurement and Snow system.

·Ensure that targets are met in accordance to SLA and internal standards.

·Ensure adherence to established attendance schedules.