Specialist, Order Management

Grade Level (for internal use):

The Role
As a Specialist in the Order Management team, you will be responsible for processing new customer contracts/subscriptions, renewal contracts/subscriptions and revisions on existing contracts/subscriptions for proper terms, contract pricing, invoicing and correct sales policies. Resolve the client queries directed by Sales, Billing or Collection teams.
The Order Management Specialist acts as the primary liaison between Sales, Billing, and Fulfillment teams, facilitating the Order-to-Cash cycle with accuracy and efficiency. This role is integral to S&P Global’s Revenue Operations function, ensuring proactive deal management and execution.

The Impact
This role is critical to ensuring seamless Order-to-Cash operations and driving customer satisfaction across the client lifecycle. By supporting Sales Associates, Client Coverage, and OTC teams, the Specialist enables accurate and timely processing of new sales, renewals, amendments, and cancellations—directly contributing to revenue integrity and operational excellence. 
 

Key Responsibilities

• Process Sales Orders related to New Sales/Trials/Cancellations/Billing Corrections for Data/IP/Custom contracts for accurate terms, pricing, and invoicing.
• Handling queries from existing clients including subscription status, billing/reporting, invoice status.
• Perform sanity checks on Sales Orders, Agreements, Opportunities and Invoices.
• Coordinate with Sales Associates, Fulfilment team, Billing team regarding new licensing enquiries, data entitlement requests, or any client issues in a timely manner. 
• Ongoing OTC tasks such as price increases, unlicensed access to our indices, analysis of various trends such as new subscriptions and renewals.
• Address all the requests within 24 hours with additional focus on high priority requests.
• Complete various assignments accurately and timely as and when assigned.
• Being flexible to learn new things and contribute to the team and organizational goals.

What We’re Looking For:

• Bachelor’s degree (Finance, Accounting, Business Administration, or related field).
• 1 - 2 years of work experience in Order Management process, OTC/Billing support or a related role.
• Excellent oral and written communication skills along with collaboration skills.
• Proficiency in Microsoft Excel and CRM systems (Salesforce or similar) is highly preferred.
• Integrity, positive attitude, attention to details, ability to prioritize, strong organizational skills and a desire to learn independently.

Work Environment: 

Hybrid model with rotational shifts to support global business operations. May require occasional overtime to support the business.

Shift Timing: 9-hour rotational shifts (Morning 6:30 AM; Afternoon 2 PM; Night 5 PM). Timings can be changed based on the business requirement.

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What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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