Specialist, Marketplace Operations

Job Description Summary

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

About you:

• Responsible for the brand presentation across the Marketplaces – PDP images, content (A+ content, Product Attributes, Keywords, Long & Short Product Description, etc.) for eCommerce Channel and handle the overall business operations. 
• Ownership of overall business health and key metrics (Profitability, UPT, Conversion, ATV, FMC, SLA – Forward & Reverse Logistics, Consumer Returns, Returns to Origin, Cancellations, etc.) 
• Work with retail merchandising teams to identify product gaps based on the partner organization's sale events and customer base. 
• Undertake a market study to develop an understanding of the competitor pricing, promotional offers, best practices, etc. to create an internal intervention plan.
• Oversee the day-to-day marketplace operations – product listing, price upload, FC operations, promotions, product listing ads, etc.
• Conduct root cause analysis on returns (DTO & RTO) and take corrective measures.
• Continuously work with the FC team to develop and execute efficient order to ship process to meet partners SLAs. 
• Manage the fulfillment centre & logistics budget, and Platforms operational expenses. Develop cost-saving opportunities and operational efficiencies.
• Define Key Performance Indicators of Fulfillment Centre & Logistics- track & report on the performance. Identify improvement opportunities and implement process enhancements.
• Implement Quality Check processes to ensure that products meet consumer expectations as listed on the platform and implement corrective actions.
• Maintain inventory to avoid out-of-stock situations and ensure accurate inventory listing to minimize catalog discrepancies. Ensure regular cycle count and maintain budgeted inventory cover.
• Work with SPF & finance team on Payment reconciliation and SPF claims. Set performance expectations, conduct performance reviews, and provide coaching to team members.

Job specific functional expertise:

• Build strong relationships with category teams at all eCommerce partners and cross functional internal teams
• Strong business acumen and understanding of Digital ecosystem (Website, App, Wholesale.com, Marketplace, Omni, Digital & Performance Marketing, etc.) and financial metrics  
• High level strategic thinking and demonstrates entrepreneurial drive
• Must demonstrate turnaround capabilities and can handle the unexpected with flexibility 

Education:  Management graduate/NIFT

• Minimum 3 years’ experience in eCommerce
• Experience in the eCommerce sector, preferably in fashion

Functional Competencies:

• Knowledge of eCommerce operations and merchandising
• Knowledge of eCommerce promotion planning, implementation practices and Performance Marketing
• Strong analytical skills
• Well versed with MS office tools, Adobe Analytics, Google Analytics, etc.

Benefits
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:

• Complimentary preventive health check-up for you & your spouse
• OPD coverage
• Best in class leave plan including paternity & family care leaves
• Counselling sessions to prioritize mental well-being
• Exclusive discount vouchers on Levi’s products

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. 

LOCATIONIndia, Bangalore - OfficeFULL TIME/PART TIMEFull timeCurrent LS&Co Employees, apply via your Workday account.