Specialist - Insurance Operations

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Job Title: Specialist – Insurance Operations

We’re seeking an individual who is prepared to handle complex and varied insurance tasks. This person will have the opportunity to gain an understanding of agency management, product distribution and underwriting procedures that enhance growth and underwriting profit.

We will count on you to:

Process Management:

• Manages personal workload to guarantee timely task delivery in accordance with service level agreements (SLAs).
• Familiar with process steps and guidelines, ensuring tasks are processed according to established procedures.
• Take full responsibility for the quality of data and the overall delivery process.
• Engage in user acceptance testing (UAT) of system changes to verify accuracy and consistency of outcomes.
• Contribute insights and suggestions to leadership for ongoing process enhancements.
• Support team members by stepping in during peak times or when colleagues are unavailable to maintain business continuity.

Risk & Compliance:

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company.
• Appropriate usage of systems to monitor, record and retain information.
• Proactively ensures compliance with regulatory and risks framework.
• Identify and evaluate risks appropriately. Recognizes how own actions impact on compliance.

What you need to have: 

• Strong attention to detail and proven experience in document comparison and policy verification.
• Good understanding of Employee Benefit policy documents (Summary of Benefit & Coverages, Schedule of Benefits, Plan documents, etc)
• Knowledge of Benefit plan terms, eligibility rules, and basic regulatory requirements.
• Exhibits exceptional attention to detail, strong analytical skills, creativity, intellectual curiosity, effective communication abilities, and excellent time management.
• Collaborates effectively within a team to address customer and stakeholder needs.
• Upholds organizational values in alignment with the specific requirements of the role.
• Excellent customer service and communication skills.
• Demonstrates the ability to prioritize tasks and manage multiple responsibilities during high-demand periods.
• Acquires knowledge through hands-on training and practical experience.
• Good command over spoken and written English
• 1-3 years of work experience
• Graduate in any stream
• Should be ready to work in shifts: 2.30pm – 11.30pm & 6.30pm – 3.30am
• Technical Skills: Basic knowledge in MS Office (Excel, Word, Outlook)

What makes you stand out?

• US Insurance Certification or closely related office experience.
• Adaptable communicator.
• Ability to work in teams.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and have an impact on colleagues, customers, and communities.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.