Specialist - Account Management - Routing & Switching

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute: 

Reporting to the Director, Account Management, you will support the team in driving business growth across key telecom accounts in North India, with a focus on Routing & Switching and IP/MPLS solutions.

In this role, you will:

• Work closely with the Account Leader and Sales Engineering team to support customer engagements, including preparing responses to RFXs, assisting with network design inputs, and contributing to customer presentations.

  
  

• Assist in managing day-to-day activities for Tier-1 telco customers (preferably Bharti), helping maintain account health and operational excellence.

  
  

• Collaborate cross-functionally with Pre-Sales, Project Delivery, Operations, and Global Support teams to ensure smooth execution of customer deliverables.

  
  

• Contribute to pipeline management activities, such as opportunity tracking, proposal coordination, and internal reporting.

  
  

• Support the development of customer relationships by engaging with technical and mid-management stakeholders to understand their needs and communicate Ciena’s value proposition.

  
  

• Gain exposure to sales execution and techno-commercial processes, learning how large-system solutions are positioned and delivered within complex telecom environments.

  
  

This position offers an opportunity to build a strong foundation in account management within a high-growth, technology-driven environment.

The Must Haves

• Total of 8-12 years of exp, with 3–6 years of experience in Account management, Sales Engineering, Sales Operations, or Pre-Sales within the telecom or networking industry.

  
  

• Hands-on experience with Routing & Switching, IP/MPLS, and telecom service provider networks.

  
  

• Exposure to Tier-1 operators (preferably Bharti Airtel or similar).

  
  

• Strong analytical and communication skills, with the ability to synthesize technical inputs into customer-ready deliverables.

  
  

• Proficiency in working with cross-functional teams (sales, engineering, operations).

  
  

• Customer-focused mindset and eagerness to develop commercial and strategic acumen.

  
  

Assets

• Bachelor’s degree in Engineering (Electronics, Telecommunications, or related field).

  
  

• MBA or business coursework (preferred but not mandatory).

  
  

• Familiarity with Optical Transport or Data Networking technologies.

  
  

• Basic understanding of commercial bid processes and techno-commercial documentation.

  
  

• Demonstrated initiative, learning agility, and ability to manage multiple priorities.

  
  

• Willingness to travel within the region as required.

  
  

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.