Solutions Engineer – Automation & AI

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

Role Description:

In this role, you will design, build and deliver Automation and AI-enabled solutions that support Contracting Operations and Revenue Management platforms within Amgen’s Global Commercial Operations and Corporate Functions Technology organization.

You will work across systems including Salesforce, Conga CLM and CPQ, Model N, MuleSoft, Databricks and Anaplan improving contracting and pricing workflows operate end to end. Your work will focus on designing & integrating AI capabilities, delivering AI driven automation solutions that reduce manual effort, improve data quality and increase process efficiency.

You will partner with business, product, and engineering teams to turn operational problems into practical, scalable solutions. This role is for engineers who are comfortable working across multiple systems and learning new ones over time. You are not expected to have deep expertise in every platform on day one.
You will operate within a defined problem space, partnering with senior leaders to shape solution approaches and guide implementation across a small team. You will make design and implementation decisions within your scope, aligned to broader architectural direction. This is a hands-on role with end-to-end ownership from design through delivery while actively building and implementing solutions

• Design, Build and Configure intelligent, AI-driven automation solutions using Python across enterprise platforms, aligned with established designs and patterns.
• Translate business requirements for automation into technical designs and implement solution components across Salesforce, Conga CLM/CPQ, Model N and related systems based on defined specifications.
• Automation of end‑to‑end contract lifecycle processes, including creation, approvals, amendments and renewals, through system configuration.
• Drive automation of pricing, revenue and forecasting workflows across CPQ, Model N, and Anaplan within the defined scope.
• Develop and support integrations using APIs and Middleware.
• Contribute to AI‑driven use cases, including workflow automation and development of lightweight assistant capabilities to enhance user productivity.
• Apply AI where it adds value (e.g., contract summarization, insights, workflow automation) and support embedded assistants/copilots.
• Prototype AI Automation and iterate rapidly, prioritizing simple, maintainable and platform-first solutions.
• Collaborate with architecture, AI platform teams and cross-functional partners to align with enterprise standards.
• Provide technical guidance to engineers through design alignment, reviews and implementation support.
• Break down solutions into clear components and ensure quality through best practices and reviews.
• Own end-to-end delivery of AI automation solutions from design to stabilization, driving measurable improvements in cycle time, data quality and operational efficiency.

• Design and implement Generative AI solutions and AI‑driven automation using Python to enable efficient workflow orchestration and process optimization.
• Leverage AI orchestration frameworks, APIs and machine learning libraries to build intelligent and scalable solutions.
• Work with AI assistants/copilots, vector search (embeddings-based retrieval), and prompt-driven workflows within enterprise platforms.
• Build and configure workflow and rules‑based automation to support business process execution using tools like Salesforce Flow and similar frameworks.
• Utilize enterprise platforms such as Salesforce, Conga CLM/CPQ, Model N, MuleSoft, Databricks and Anaplan to deliver integrated solutions.
• Apply knowledge of data structures and models supporting contract lifecycle, pricing, and revenue management processes.
• Integrate with enterprise AI services such as Azure OpenAI or similar platforms to enable advanced AI capabilities.

• Bachelor’s degree or master’s degree and 8-12 years of experience
• 4+ years of experience in design & development of AI-powered automation workflows using Python, driving efficiency across enterprise processes and systems preferably across CRM/CPQ, Data & Analytics.
• Experience with with AI orchestration frameworks, APIs, ML libraries and automation tools, workflows and scripting to build intelligent, scalable solutions.
• Experience developing integrations using APIs, middleware or event-driven architectures building scalable and intelligent solutions.
• Good to have experience in Salesforce/Conga CPQ and data integrations using MuleSoft/Databricks.
• Ability to evaluate when AI-driven approaches are appropriate versus deterministic automation.
• Experience working with cross-functional teams across product, engineering, and business functions.

Preferred Qualifications:

• Experience with AI orchestration frameworks (LangChain/LangGraph), APIs (OpenAI/Anthropic/Hugging Face) and ML libraries (TensorFlow/PyTorch).
• Familiar with AI/ML CI/CD pipelines (MLOps/AIOps) to enable continuous development, deployment and monitoring of AI-driven workflows.
• Exposure to Salesforce, Conga CLM/CPQ, Model N, MuleSoft, Databricks or Anaplan.
• Experience configuring workflows, rules or automation within enterprise platforms.
• Experience supporting system integrations or data synchronization processes.
• Familiarity with contract lifecycle management or pricing systems.
• Experience working in Agile or iterative development environments.
• Demonstrated progression in taking on increasingly complex technical tasks within a team setting.

• Strong problem-solving and systems thinking
• Ability to translate business needs into scalable technical solutions
• Clear communication across technical and non-technical stakeholders
• Ability to manage multiple priorities in a fast-paced environment
• Ownership mindset with a focus on delivering results
• Curiosity and willingness to learn new technologies

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.