Solution Architect, M365 Copilot

We are looking for a Microsoft 365 Copilot Solution Architect, passionate about technology and AI, to play a key role in our Microsoft 365 Copilot and be part of a Copilot & Copilot Studio Center of Excellence team. This is a strategic opportunity to shape how AI and Agentic AI solutions are designed, governed, and scaled across a Nokia organization transforming the way we work—leveraging Microsoft 365 Copilot, and Microsoft 365 Agents to drive automation, intelligence, and next-generation digital experiences across our global teams.

As we accelerate our AI journey, Microsoft 365 Copilot is becoming a core productivity service, transforming how employees collaborate, make decisions, and automate work. In this role, you will be at the center of that transformation—defining architectures, security guardrails, guiding business scenarios, and ensuring Copilot solutions are secure, compliant, scalable, and value driven according to our governance. You will work closely with a broad ecosystem of stakeholders, including: M365 Service Owners and Platform Architects, Business Product Owners and Power Users, Solution Designers and Developers, Security, Privacy, Legal, and Compliance teams, Communications, Change Management, and Adoption teams, Procurement and Vendor Management teams, Microsoft team, but not limited to. This role combines deep technical expertise, architectural leadership, and strong stakeholder engagement, with a clear mission: enable safe, impactful, and scalable AI experiences across the enterprise.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

• Define and own the reference architecture for Microsoft 365 Copilot within the enterprise 

  
  

• Design secure, compliant, and scalable Copilot solutions aligned with business and regulatory requirements 

  
  

• Lead the architectural design of Copilot use cases, plugins, connectors, MCP servers, agents (Microsoft 1st party, 3rd Party, Custom), and extensions across Microsoft 365 workloads 

  
  

• Partner with Security, Legal, Privacy, and Compliance teams to ensure responsible AI adoption and data protection 

  
  

• Establish and implement governance models, design guidelines, and best practices for Copilot and Agentic AI solutions, including billing models 

  
  

• Support Service Owners and Business teams in identifying high-value Copilot scenarios and translating them into technical designs defining success metrics (productivity, quality, cycle time), building business cases, and avoiding “AI for AI’s sake”.

  
  

• Guide the implementation of DLP, Purview controls, and access models related to Copilot usage 

  
  

• Contribute to automation and operational excellence using PowerShell and scripting where applicable 

  
  

• Act as a technical authority and advisor within the Copilot Center of Excellence 

  
  

• Support adoption, change management, and communication initiatives by translating architecture into clear, actionable guidance

  
  

• Produce clear, reusable artifacts: reference architectures, decision records, security patterns, design blueprints, and operational runbooks that others can follow.

  
  

• Comfort with operationalization: monitoring, incident patterns, service health, telemetry, lifecycle management, and automation (PowerShell strongly preferred).

  
  

• Monitor Microsoft 365 Copilot roadmap, staying continuously aligned with Microsoft’s product direction, analyzing roadmap changes, and actively participating in private and public previews, internal programs initiatives to provide early architectural guidance, readiness assessments, and recommendations to stakeholders
   

  
  

Must-Have:

• Bachelor's degree in computer science, information systems, or a related field with Over 12 years of enterprise in IT solution design and development experience, including 2+ years with Microsoft 365 Copilot and 3+ years in Power Platform and low-code architecture roles.

  
  

• Understanding M365 identity, tenant design, service dependencies, and large-scale rollout patterns across Exchange, SharePoint, OneDrive, Teams, Entra ID, and endpoint ecosystem.

  
  

• Ability to explain how Copilot works across apps (Teams, Outlook, Word, Excel, PowerPoint, Loop, OneNote, and other M365 apps) and translate business scenarios into a safe, performant architecture.

  
  

• Experience designing agents: intents, actions, orchestration, fallback, human-in-the-loop, conversation design, grounding strategies, and lifecycle/versioning.

  
  

• Understanding of Microsoft Purview concepts: sensitivity labels, information protection, retention, eDiscovery basics, auditing—plus practical implementation patterns for Copilot readiness.

  
  

• Strong understanding of identity and access controls, conditional access, least privilege, secure-by-default configurations, and how Copilot interacts with permissions and content exposure.

  
  

• Able to design and operationalize DLP policies that protect data without blocking productivity — balancing risk, usability, and business outcomes and Knows how to craft, evaluate, and standardize prompts; can coach business users; and can implement guardrails (do/don’t patterns, safe prompting playbooks, red-teaming prompts).

  
  

• Understanding of Azure components commonly used in integrations (identity/app registrations, APIs, Key Vault, monitoring, networking concepts), plus how enterprise controls apply.

  
  

• Capable of connecting Copilot/agents to business data and workflows (connectors, APIs, Graph concepts, MCP servers), while handling authentication, authorization, and data boundaries correctly.

  
  

Nice-To-Have:

• Proven ability to lead across Security, Legal, Privacy, Procurement, Communications, business owners, and service teams—especially when trade-offs are involved.

  
  

• Ability to partner with adoption/comms teams to build playbooks, learning paths, champion networks, and “scaled enablement” models—critical for 120k+ users.

  
  

• Excellent analytical, problem-solving, and communications skills: Written, Verbal and ability to present material management teams, create operational procedures guidance, and training.