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Meet the Team
The Cisco IT team is dedicated to empowering Cisco’s business units by managing and optimizing critical developer tools, platforms, and production environments. Our Developer Tools team ensures seamless development and deployment processes, enabling business teams to deliver key outcomes without disruption. The Service Management team vigilantly monitors production systems, maintaining high availability and responsiveness for service requirements.
We also manage Cisco’s premium Asset Management services, providing customers with vital insights into hardware and software lifecycle data. This intelligence supports operational expenditure decisions and network reliability, while driving Cisco’s renewal business through accurate install base reporting.
Our Install Base Operations team delivers a globally consistent and scalable entitlement renewal process, focusing on accuracy and timely lifecycle management. By automating workflows and leveraging data science and AI/ML capabilities, we streamline renewal readiness and enable renewal managers to concentrate on strategic customer engagement.
Together, we drive innovation, operational excellence, and customer success across Cisco’s IT landscape
Your Impact
Drive the timely completion of mandatory certifications and apprenticeship projects, building a foundational understanding of Asset Management business operations and service delivery frameworks.
Act as a backup Customer Account Manager (CAM) during the second half of the program, providing essential support to assigned accounts and ensuring seamless service continuity.
Contribute to the development and implementation of automation projects designed to enhance the accuracy, efficiency, and scalability of our delivery processes.
Proactively apply technical skills to identify process improvements, helping to streamline workflows and improve overall team performance.
Preferred Qualifications
Disclaimer
Cisco’s greatest strength is its people. To ensure that we hire the best talent in the right way, we follow a strict hiring process, and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company.
Please be advised that any communication from Cisco recruiters about careers will:
* Be in direct response to an application you have submitted through the company jobs site
* Begin with screening or an interview
* Originate from a Cisco email address, and
* Be conducted across email, phone, or Webex
Cisco will never make a job offer without conducting an interview process or ask candidates for payments in any way. All formal application's status can be viewed through [2] https://jobs.cisco.com, with all offers coming from Cisco Recruiting mailer with directions to access via a secure portal. If you have been requested to apply for a role or have received an offer from sites or channels other than above mentioned, please do not provide any personal identifying information, including your Social Security or other personal identifying number, birth certificate, banking information, driver's license, or passport.
If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility and cannot be held liable for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
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