Software Engineer III - SRE

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
 

As a Software Engineer III - AI Reliability Engineer at JPMorgan Chase within Asset and Wealth Management Technology team, your mission will be to enhance the reliability and resilience of AI systems that revolutionize how the Bank services and advises clients. You will focus on ensuring the robustness and availability of AI models, deepening client engagements, and driving process transformation. We seek individuals passionate about leveraging advanced reliability engineering practices, AI observability, and incident response strategies to solve complex business challenges through high-quality, cloud-centric software delivery. Our culture thrives on experimentation, continuous improvement, and learning. You will work in a collaborative, trusting, and intellectually stimulating environment—one that values diversity of thought and fosters creative solutions that serve the best interests of our global clientele.

Responsibilities:

• Develop and refine Service Level Objectives( including metrics like accuracy, fairness, latency, drift targets, TTFT (Time To First Token), and TPOT (Time Per Output Token)) for large language model serving and training systems, balancing availability/latency with development velocity
• Design, implement and continuously improve monitoring systems including availability, latency and other salient metrics
• Collaborate in the design and implementation of high-availability language model serving infrastructure capable of handling the needs of high-traffic internal workloads
• Champion site reliability culture and practices, providing technical leadership and influence across teams to foster a culture of reliability and resilience
• Consistently models and champions site reliability culture and practices and exerts technical influence throughout your team
• Develop and manage automated failover and recovery systems for model serving deployments across multiple regions and cloud providers
• Develop AI Incident Response playbooks for AI-specific failures like sudden drift or bias spikes, including automated rollbacks and AI circuit breakers.
• Lead incident response for critical AI services, ensuring rapid recovery and systematic improvements from each incident, build and maintain cost optimization systems for large-scale AI infrastructure, ensuring efficient resource utilization without compromising performance.
• Engineer for Scale and Security, leveraging techniques like load balancing, caching, optimized GPU scheduling, and AI Gateways for managing traffic and security.
• Collaborate with ML engineers to ensure seamless integration and operation of AI infrastructure, bridging the gap between development and operations.
• Implement Continuous Evaluation, including pre-deployment, pre-release, and continuous post-deployment monitoring for drift and degradation.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Proficient with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Proficient with container and container orchestration: (ECS, Kubernetes, Docker)
• Experience with troubleshooting common networking technologies and issues
• Understand the unique challenges of operating AI infrastructure, including model serving, batch inference, and training pipelines
• Have proven experience implementing and maintaining SLO/SLA frameworks for business-critical services
• Are comfortable working with both traditional metrics (latency, availability) and AI-specific metrics (model performance, training convergence)
• Can effectively bridge the gap between ML engineers and infrastructure teams
• Have excellent communication skills

Preferred qualifications, capabilities, and skills

• Experience with AI-specific observability tools and platforms, such as OpenTelemetry and OpenInference.
• Familiarity with AI incident response strategies, including automated rollbacks and AI circuit breakers.
• Knowledge of AI-centric SLOs/SLAs, including metrics like accuracy, fairness, drift targets, TTFT (Time To First Token), and TPOT (Time Per Output Token).
• Expertise in engineering for scale and security, including load balancing, caching, optimized GPU scheduling, and AI Gateways.
• Experience with continuous evaluation processes, including pre-deployment, pre-release, and post-deployment monitoring for drift and degradation.