Software Engineer II

**Role Summary** We are seeking an experienced Salesforce Developer with approximately 4 years of hands-on expertise in designing, developing, and supporting Salesforce solutions. The ideal candidate will build scalable customizations, contribute to solution design, and help implement intelligent automation using Salesforce’s AI capabilities, including Agentforce. **Key Responsibilities** + Design, develop, test, and deploy Salesforce solutions + Build Apex classes, triggers, and SOQL/SOSL queries + Develop Lightning Web Components (LWC) and Aura components + Implement business automation using Flows and platform tools + Develop and maintain integrations via REST/SOAP APIs + Customize objects, fields, validation rules, and page layouts + Troubleshoot defects, performance issues, and user-reported problems + Support release cycles and deployment activities + Collaborate with Admins, QA, Architects, and Business Analysts + Participate in code reviews and enforce best practices + Document technical designs and implementation details **AI & Agentforce Responsibilities** + Contribute to the design and implementation of **Agentforce-powered solutions** + Configure and customize AI agents to support business workflows + Integrate Agentforce with Flows, Apex, and external systems + Ensure data quality and security for AI-driven processes + Optimize agent behavior, prompts, and automation logic + Support monitoring and continuous improvement of AI agents **Required Qualifications** + Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience) + ~4 years of Salesforce development experience + Strong proficiency in: + Apex, Triggers + Lightning Web Components (LWC) + SOQL/SOSL + Salesforce Flows & Automation + Experience with REST/SOAP APIs and integrations + Understanding of Salesforce data model & governor limits + Solid grasp of Salesforce security (profiles, roles, sharing rules, FLS) + Experience with deployment tools (Change Sets, Salesforce DX, CI/CD) **AI / Agentforce Skills** + Experience working with Salesforce AI features (Agentforce, Einstein, Prompt Builder, etc.) + Understanding of AI-driven automation and conversational workflows + Ability to integrate AI agents into Salesforce processes + Awareness of AI governance, data privacy, and ethical considerations **Preferred Qualifications** + Salesforce Certifications relevant to the role and experience + Experience with: + Sales Cloud / Service Cloud / Experience Cloud + Agentforce implementations or pilots + Integration tools + DevOps / Git-based version control Knowledge of design patterns and scalable architecture **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** Engineering **Job Family:** TECHNOLOGY **Organization:** Corporate Strategy & Technology **Schedule:** FULL\_TIME **Workplace Type:** Hybrid **Req ID:** 23308