Software Development Manager, SEND

Lead the transformation of Amazon's fastest-growing cross-border logistics platform - scaling from 180MM to 2.5B units by 2028 while building AI-powered automation that's redefining international commerce. Join a high-impact team where you'll architect next-generation systems enabling millions of global sellers to scale seamlessly across 20+ international lanes.
As a Software Development Manager , you'll drive exponential growth through innovative platform architecture, reducing feature launches from weeks to days while maintaining 99%+ availability. This is your opportunity to build Amazon's premier international marketplace for logistics services - combining advanced AI/ML, unified API architecture, and operational excellence at massive scale.
## About the Role
We are looking for a Software Development Manager to build innovative cross-border logistics solutions enabling global sellers to scale their Amazon business. Our platform delivers 180MM+ units annually across 20 international lanes with 26 carrier partners, achieving 95% on-time delivery and industry-leading price competitiveness.
## Interview Competencies
- System Design & Architecture
- Think Big
- Invent and Simplify
- Dive Deep
- Operational Excellence
- Program Management
- Insist on Highest Standards
- Have Backbone; Disagree and Commit
- Deliver Results
- Writing Exercise
- Earn Trust
- Hire and Develop the Best
- Bias for Action
- Ownership
- Customer Obsession
Key job responsibilities
**Platform Scalability & AI Automation**
- Build config-driven architecture reducing feature launches from weeks to days
- Implement AI-powered systems reducing incident resolution time by 75%
- Design APIs enabling conversational workflows and third-party integrations
**Unified Platform Architecture**
- Build APIs supporting seller portals, ERP systems, and supply chain platforms
- Design integration hub for unified workflows across programs
- Create extensible domain models abstracting channel complexity
**Supply Chain Optimization**
- Build ML-based dynamic pricing engine with real-time market intelligence
- Design platform enabling middle-mile optimization for cost reduction
**Carrier Marketplace Expansion**
- Build carrier performance management with automated health monitoring
- Reduce carrier onboarding from months to days through automation
- Design marketplace for value-added services (insurance, customs, financing)
**Operational Excellence**
- Build automated shipment monitoring with intelligent SLA management
- Implement charge accuracy verification reducing disputes by 50%
- Create observability frameworks ensuring 99%+ availability
**Cross-Organization Integration**
- Lead integrations with adjacent Amazon supply chain systems
- Collaborate on unified seller experiences across international programs
A day in the life
Design AI-powered automation solutions reducing operational overhead
Audit designs ensuring alignment with 3-year platform evolution
Drive mechanisms to eliminate tech debt and maintain 99%+ availability
Mentor engineers toward senior levels through complex ownership
Engage with Product, Tech Partners, and Leadership on platform metrics
Partner with teams to align on shared technical vision
About the team
We are a high-growth team scaling from 7 regions to 20 lanes with 26 carriers, targeting 2.5B units by 2028. Our platform is transitioning from coverage expansion to sustained growth through AI-powered automation and unified architecture. If you're an innovator who thrives on solving complex problems with elegant solutions, this is the perfect team.
- 7+ years of engineering experience
- 3+ years of engineering team management experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
- Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.