Servicenow Platform Architect

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Introduction

The Principal Platform Architect focuses on ensuring the security, compliance, stability, and integrity of the ServiceNow platform (ITSx, HRSD, CSM, etc.) and its connected ecosystem. In this highly strategic role, you will guide others in resolving complex security and risk-related issues, define and manage overarching ServiceNow Security Architecture, technical compliance, and Platform Health & Resiliency. As a recognized leader in architecture practices, you will develop a Security and Governance Roadmap, oversee the technical control framework, and drive the adoption of best-in-class security standards across the enterprise.

The Opportunity

In this role, you will be at the forefront of securing our enterprise digital backbone. You will:

• Establish and govern security and compliance requirements (NFRs) for all platform applications and integrations to ensure global alignment.

  
  

• Architect and audit the platform's security posture throughout the entire product life cycle, adhering strictly to internal policies and external standards like GDPR, HIPAA, and GxP.

  
  

• Drive Security Reference Architectures and Hardening Patterns, systematically recording and publishing critical Architecture Risk Decisions (ARDs).

  
  

• Design and implement robust data loss prevention (DLP) and disaster recovery/business continuity capabilities to ensure zero-disruption platform resiliency.

  
  

• Lead technical governance by defining standards and evaluating new demands against platform capabilities and industry best practices.

  
  

• Influence senior stakeholders by communicating complex technical strategies and partnering closely to align platform security with evolving business needs.

  
  

• Optimize platform health by guiding design considerations for performance, integration, and remediation of configurations to maintain a "clean-core" environment.

  
  

• Mentor and develop architectural talent across the organization, serving as a recognized leader in secure coding and architecture practices.

  
  

Who you are

You are a strategic thinker with a deep technical mastery of the ServiceNow ecosystem and a passion for security excellence.

• Experienced Professional: You bring a proven track record of leading major, end-to-end ServiceNow implementations across multiple domains like ITSM, HRSD, and CSM.

  
  

• Educated Expert: You hold a University degree in Computer Science, IT, or a related field, providing a strong theoretical foundation for complex architecture.

  
  

• Strategic Architect: You have extensive experience designing business-driven, future-ready solutions within a multiple-solution or product-line context.

  
  

• Security Specialist: You possess in-depth, expert-level knowledge of ServiceNow Access Control, Data Protection, High-Availability (HA), and Disaster Recovery (DR).

  
  

• Technical Master: You are proficient in designing security controls for the CMDB and managing complex integration pathways via IntegrationHub and MID Servers.

  
  

• Influential Leader: You have exceptional communication skills, with the ability to influence senior-level stakeholders and mentor talent in architecture practices.

  
  

• Certified Professional: You are ideally a ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA), with a proactive mindset for adopting new technology trends.

  
  

#RDT2026

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.