ServiceNow Platform Architect

A Snapshot of Your Day

As a Senior Professional within Siemens Energy Information Technology, you are responsible for the design, development, and implementation of information technology architecture on the ServiceNow platform. You operate across three core areas: ServiceNow Solution Architecture & Design, Platform Development & Operations, and Technical Governance & Mentorship. You ensure a holistic architectural approach—from high-level strategic design to hands-on implementation—while maintaining platform integrity and guiding junior team members. You independently manage complex technical initiatives, define enterprise architecture standards, and ensure the ServiceNow platform delivers scalable, standardized, secure, and high-performing solutions aligned with business objectives.

How You’ll Make an Impact

• Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints
• Understand requirements from multiple stakeholders and advise on design and strategy of the ServiceNow Platform by providing technical and architectural inputs
• Ensure minimization of platform customization and utilize out-of-the-box features to accomplish user requirements
• Work closely with the development team (internal / external) to implement requirements within the committed timeframe and desired quality
• Continuously explore new features provided in the platform with every new release and strive for improvements in the existing setup
• Coordinate the management of complex issues that may arise as the platform seeks to deliver benefits
• Define technical solutions aligned with client business problems at an architectural and design level of detail
• Advise on integration of ServiceNow with other applications and toolsets
• Collaborate with IT Leadership, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Provide strategic guidance to teams and project managers

What You Bring

• 10–12 years of experience in a similar role with strong know-how and hands-on experience in ServiceNow architecture, solution design, and scripting
• Master’s or Bachelor’s degree in IT / Computer Science
• Detailed knowledge of ServiceNow Platform Architecture
• Hands-on experience with ServiceNow modules including IT Service Management (ITSM), HR Service Delivery (HRSD), Integrated Risk Management (IRM), IT Asset Management (ITAM), and OT Service Management
• Experience designing and implementing Common Service Data Model (CSDM)
• Experience with out-of-the-box and custom GenAI and Agentic AI capabilities offered by the platform
• Experience in ServiceNow platform design including integration and performance considerations, standardization, and best practices for platform management
• Experience establishing an enterprise-wide technical architecture and implementation strategy for the ServiceNow platform
• Hands-on experience in platform and feature upgradation
• Experience providing technical governance to optimize platform performance and minimize long-term technical risk
• Experience conducting health assessments covering performance, manageability, usability, scalability, upgradability, and security and driving improvement measures within the platform
• Experience mentoring and consulting development teams with best practices
• Knowledge of ServiceNow integration capabilities with different tools/platforms including IntegrationHub
• Fundamental understanding of integration technologies including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS
• Certifications – CSA, CAD, CIS (different modules)
• Strong focus on adherence to out-of-the-box features provided by ServiceNow
• Strong project management skills including understanding assignments, tracking/monitoring progress, and reporting status
• Superior written and oral communication skills
• Strong interpersonal communication and consultation skills with the ability to present ideas in user-friendly language
• Ability to conduct research into new trends and capabilities offered from ServiceNow
• Ability to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative global environment
• Good to have: Expertise with ATF

About the Team

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• All employees are automatically covered under Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age.
• Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. – As a part of CTC, tax saving measure
• Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay monthly.
https://jobs.siemens-energy.com/jobs