ServiceNow Consultant - JL5

Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.
➢ Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.
➢ Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.
➢ Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.
➢ Provide ongoing support and maintenance for ServiceNow ITOM solutions.
➢ Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.
➢ Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams
➢ Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices
➢ Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.
➢ Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
➢ Collaborate with internal business stakeholders to write/estimate stories
➢ Oversee developers' work, and own overall quality and delivery of development
➢ Capable of executing hands-on development for stories that cannot be delegated
➢ Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
➢ Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges
➢ Provide mentorship to developers and platform engineers on technical design standards and best practices.

Required Knowledge of ServiceNow CMDB Architecture
➢ 5+ years working on the ServiceNow platform preferably in global implementation projects
➢ Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)
➢ Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.
➢ Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
➢ Experience integrating with tools to federate data into the CMDB
➢ Expert in IT Asset Management Lifecycle processes (including hardware and software)
➢ Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
➢ Intermediate Windows and Unix administration skills
➢ Expert in IT Asset Management process & operational delivery
➢ Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.
➢ Familiarity with the following concepts: XML, JSON/script language, database.
➢ Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
➢ Familiar with Cloud environment like AWS, Azure etc.
➢ Ability to work independently and as part of a team.
➢ Excellent problem-solving, analytical, and communication skills.
➢ ServiceNow Certified Implementation Specialist Event Management
➢ ServiceNow Certified Implementation Specialist Service Mapping
➢ ServiceNow Certified Implementation Specialist Discovery.
➢ ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.
➢ Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.
➢ Scripting capabilities such as JavaScript, jelly, SQL
➢ Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware)

Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Demonstrated competence in the various HR functional areas, especially employee relations and change management
* Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction
* Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration,
* Knowledge Base and Employee Service Centre
1. Minimum 4-5 years of ServiceNow scripting experience.
2. Experience in HRSD and ITSM modules is must.
3. PowerShell Coding Experience is must
4. Experience with Flow Designer, Server-Side scripting and Client-Side scripting.
5. Hands-on experience of ServiceNow Integration with third party application.
6. Certifications: Certified ServiceNow Administrator (CSA) and Certified Implementation Specialist (CIS)