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Servicenow Architect

30+ days ago 2026/06/30
Other Business Support Services
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Job description

Roles and Responsibilities

* ServiceNow subject matter expert with 3+ hands-on experience in ServiceNow applications/modules (TSM [or CSM/ ITSM] , TNI [or CMDB] , OMT , FSM , TSOM [or ITOM ] , GRC , SecOps) working on Functional architecture, Data Architecture and Integration architecture.
* Document Architecture Blueprints and Technical design for stakeholder signoff. Candidates should know TMF ODA and OpenAPIs OSS capabilities that will be generally used to integrate ServiceNow with rest of OSS/BSS landscape.
* Good knowledge of Products & Service Catalog - PSR hierarchy, Inventory and the common design patterns like Catalog-Driven-Orchestration, Closed-Loop-Assurance, Real-Time-Inventory, Network-as-a-Service - for Solution design in Service fulfilment & Assurance domain.
* Architect and develop innovative solutions in collaboration with a cross-functional team including Custom-Applications (Built-On-Now) for extending Capabilities
* Experience in implementation and estimation techniques.
* Responding to Request for Information/Proposal documents
* Provide expert level support and technical mentoring to implementation teams.
* Maintain deep, comprehensive knowledge of ServiceNow's capabilities, performance, and constraints.
* Support practice build efforts to include development of practice intellectual property (IP)
* Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
* Deep understanding of ServiceNow data model and structures, proposing and enforcing coding standards.
* Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools
* Candidate should possess Good Communication & Client- interfacing skills.



Additional Responsibilities

Experience: 12 to 20 years
Location: PAN India


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