Service Delivery Manager - Partner Relations

Job Description:

The goal of Extended Enterprise (DMT) is to make a significant and positive impact on the way Airbus employees and partners work, collaborate and share information as well as providing a foundational step for the digital transformation of Airbus. This is achieved through the deployment and support of new tools and technologies enabling better cross functional collaboration, improved productivity, greater company and partner integration, and improved efficiency and more open and horizontal information exchange. A critical element required to achieve success for Extended Enterprise (DMT) is a clearly defined strategy supported by an effective transformation plan and operational controls.

The SDM for Partner Relations, you will be a key player in our organization, responsible for building, managing, and optimizing our relationships with external partners and business . This role is crucial for ensuring that our solutions meet the high standards of security, reliability, and performance required in the aerospace industry.

Qualification & Experience:

We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We’re looking above all for passionate people, eager to learn, willing to share, challenge the as-is, and establish innovative ways of service improvement.

Are you ready to share this exciting challenge with us?

• Bachelor/ Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 6-8 years of experience

  
  
  

• ITIL Expert/Intermediate

  
  
  

PRIMARY

• Develop Strategic Partnerships: Build and maintain strong, collaborative relationships with key external partners 

  
  
  

• Performance Monitoring: Define and Continuously monitor and evaluate partner performance against strict Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), focusing on uptime, security compliance, and support responsiveness.

  
  
  

• Supplier Risk Management: Proactively identify and mitigate risks

  
  
  

• Communication & Collaboration: Serve as the primary point of contact for external partners, facilitating seamless communication and collaboration with internal teams, including engineering, manufacturing, supply chain, and legal.

  
  
  

• New Partner Identification & onboarding survey

  
  
  

• Conflict Management

  
  
  

• Identify/Lead realization of new business opportunities

  
  
  

• Regular reporting on the status to required Stakeholders

  
  
  

Required Skills & Qualifications

• ITIL: Good understanding

  
  
  

• Experience: Proven experience in a partner-facing role within the IT or software industry, with a strong preference for candidates who have worked with engineering or manufacturing technologies in a regulated industry like aerospace, defense, or automotive.

  
  
  

• Technical Expertise: Fair Understanding of Extended Enterprise Solutions

  
  
  

• Negotiation & Influence: Strong negotiation skills with a track record of managing complex contracts and achieving favorable terms.

  
  
  

• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to manage complex issues and drive effective solutions under pressure.

  
  
  

• Interpersonal Skills: Exceptional communication and relationship-building skills to manage relationships with a diverse set of partners and internal stakeholders.

  
  
  

• Education: A Bachelor's degree in Business, Engineering, Computer Science, or a related technical field is required. An advanced degree is a plus.

  
  
  

GOOD TO HAVE

• SD Lifecycle and Architecture knowledge

  
  
  

• Product Management

  
  
  

• Business and end user experience oriented

  
  
  

• Excellent analytical and troubleshooting skills.

  
  
  

• Good Understanding of Service Now is required 

  
  
  

• Work with minimal direct guidance, self-motivated and proactive

  
  
  

• Excellent communication skills

  
  
  

• Advanced level of English

  
  
  

• French knowledge will be an added value

  
  
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.