Submitting more applications increases your chances of landing a job.
Here’s how busy the average job seeker was last month:
Opportunities viewed
Applications submitted
Keep exploring and applying to maximize your chances!
Looking for employers with a proven track record of hiring women?
Click here to explore opportunities now!You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for
Would You Be Likely to Participate?
If selected, we will contact you via email with further instructions and details about your participation.
You will receive a $7 payout for answering the survey.
The Service Delivery Assistant will support day-to-day service delivery operations with a strong focus on SAP and ERP systems. This role ensures smooth coordination between business users, IT teams, and vendors to meet service level agreements (SLAs), maintain system effectiveness, and support continuous improvement initiatives across ERP-enabled processes.
Support end-to-end service delivery activities for SAP and other ERP applications.
Monitor and track incident, request, and problem tickets to ensure timely resolution.
Ensure adherence to SLAs, KPIs, and operational standards.
Assist in coordinating system maintenance, upgrades, and enhancement activities.
Provide Level 1 / Level 2 functional support for SAP modules (e.g., MM, SD, FICO, HCM, or others).
Support ERP transaction processing, data validation, and master data management.
Assist users with system navigation, issue resolution, and process clarifications.
Coordinate with functional and technical teams for defect fixes and system changes.
Act as a point of contact between business users, IT teams, and external vendors.
Escalate issues appropriately and follow through to closure.
Participate in service review meetings and contribute to improvement plans.
Maintain process documentation, SOPs, and knowledge articles.
Prepare regular service delivery reports, dashboards, and metrics.
Support audit activities and compliance requirements related to ERP operations.
Identify opportunities to improve process efficiency, system usage, and service quality.
Support UAT activities and post-implementation reviews.
Assist in change management and user communication initiatives.
Hands-on experience with SAP or other ERP systems (Oracle ERP, Microsoft Dynamics, etc.).
Basic understanding of ITIL processes (Incident, Problem, Change Management).
Familiarity with ticketing tools (ServiceNow, Remedy, Jira, or similar).
Proficiency in MS Excel, Word, and PowerPoint.
Strong coordination and communication skills.
Ability to manage multiple tasks and meet deadlines.
Customer-focused mindset with strong problem-solving abilities.
Attention to detail and documentation skills.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.