Senior Wayside & Onboard Service Engineer (ATS)

Location:

Job ID:

Date Posted:

Company Name:

Profession (Job Category):

Job Schedule: 

Remote:

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Hitachi Rail is looking for an enthusiastic self-motivated Senior Wayside & On-Board Service Engineer for ATS subsystem who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Kolkata, India

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organization to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

About the Position:

The purpose of this role is to perform effective maintenance services under Annual Maintenance contract of Metro projects at Hitachi Rail and ensure System upkeep /availability for smooth Metro operations. Role requires strong technical knowledge, attention to detail, problem-solving skills, and the ability to work effectively in a fast-paced Metro environment. This role ensures the reliability, safety, and efficiency of ATS equipment and software, supporting uninterrupted train operations. Position will be based on site locations near to Metro project and candidate should be open to move from one location / project to other based on business requirement.

Key Accountabilities:

• Ensure the execution of maintenance activities on site in accordance with the contractual KPIs
• Expert level system support on AMC for routine maintenance and troubleshooting during failure.
• Perform high level maintenance activities on ATS hardware and software systems
• Escalate unresolved issues to design/OEM/vendor teams with detailed technical reports.
• Coordinate with design team and product experts overseas conduct technical investigations & diagnostic test to resolve critical issues and root cause analysis (RCA).
• To conduct analysis of failures, prepare reports, routine business communications.
• Download regular ATS logs, analyze and investigate error & warnings to fix the issues.
• Verify system configuration, upload software updates and ensure smooth functioning of servers & workstations.
• Ensure rebooting of server/machines according to periodic schedule.
• Maintain accurate records of maintenance activities, fault logs, and system updates.
• Follow safety precautions, work permit guidelines of Metro rail while working.
• Ensure compliance with safety regulations and standards in all maintenance activities, including testing procedures, equipment usage, and maintenance documentation.
• Perform shift and emergency duties when required
• This role requires 24x7 support to customers on a shift basis (telephonic support other than normal working hours) and hence night hours working sometimes.
• Monitor ATS system performance, availability and provide technical reporting to the Client.
• Ensure the availability of adequate stock and repair process activation

Key Experience Preferred:

• 5+ years of experience in Metro Rail Signalling / ATS systems maintenance.
• Strong knowledge of ATS architecture, hardware modules, and software applications.
• Hands-on experience with diagnostic tools, test equipment, and system monitoring software.
• Working knowledge of windows, Linux or UNIX operating system
• knowledge of computer hardware, software, and hands-on experience of OS installation.
• Working knowledge of switches, routers and servers.
• Working knowledge of Windows Server and working with server applications
• Familiarity with Communication protocols - TCP/IP protocol, wi-fi protocol etc.
• Excellent client-facing and internal communication skills
• Good written and verbal communication skills
• Able to work under pressure in a 24/7 operational environment

Education/Qualifications Preferred:

• Bachelor’s degree/Diploma in Electrical/ Electronics / Computer Science / Instrumentation Engineering from a recognized University or equivalent.

#LI-AV1

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at  https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail