Senior UX Designer, Design

Amazon Business stands at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. The Amazon Business User Experience team champions the business customer in the Amazon Marketplace and supports procurement elements for Amazon Business customers. Areas that a Senior UX Designer in AB team will support include partnering with cross-functional stakeholders to deliver costumer-centric solutions for admins involved in business procurement for all sizes of businesses. You will work with the foundational services team to enhance the account management tools in the account configuration and analytics space.
A Senior UX Designer in this organization works on the tactical and strategic. They determine the strategy and where to simplify or extend solutions for the best outcome. They will drive the use of best practices and learn to influence and force multiply. This role needs to be capable of operating autonomously in partnering with product stakeholders from the enterprise account management team to research, define requirements and realize solutions for complex problems across the end-to-end account admins experience. This role will be instrumental in defining the agentic experiences leveraging latest AI technologies.
Key job responsibilities
The Senior UX Designer's role is to facilitate process where there is ambiguity in product strategy, product requirements, and technical feasibility. They will be expected to pull insights, guide product stakeholders into design exercises and activities to shape and prioritize user stories ahead of designing solutions. This role must be able to recognize risks and effectively communicate and escalate issues that may impact the customer experience, then help to arrive at solutions that are acceptable to cross-functional stakeholders - be it peers or skip-level. This role is a key contributor to generating design documents that succinctly communicate recommendations, limitations, trade-offs and product direction to leaders across the org. This role must be able to articulate potential consequences of short-term solutions that may negatively impact customers. Where there are opportunities, a Senior UX Designer must propose optimal long-term solutions as methods of inventing and simplifying for the greatest impact in delivery. This role will be instrumental in helping to inform and shape product roadmaps, business goals, objectives and metrics that all add customer value.
A day in the life
The Senior UX Designer is a vocal advocate for the customer, and they will work on multiple initiatives concurrently. This role operates as an ambassador for best practices, impactful trends, and continually innovates on released features. This role will be a highly visible team player through their ability to pull stakeholders together to collaborate. As a Sr. UX designer and champion of people, their mentoring will include critiquing, providing design feedback, conducting retros & research that can influence engineering team decisions to enable optimal solutions for our customers.
- 7+ years of UX designer or interaction designer experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Experience in delivering design solutions for projects of large scope and complexity
- Experience working with stakeholders to plan and execute programs that are strategic in nature
- Experience using customer insights and data to deeply understand target customers and dive deep
- Experience in a variety of design, wire-framing, and prototyping tools
- Experience applying scrum to visual or UX design processes
- Master's degree or equivalent in design, human-computer interaction (HCI), or Master's degree
- Experience in B2B, high-tech products/services preferred
- Experience developing, deploying and managing AI products at scale
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