Senior Specialist - Office Operations

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You will play a central role in managing the day-to-day office operations, ensuring a seamless, efficient, and high-quality workplace environment. Working closely with the Operations Manager, you will support the execution of operational priorities while maintaining strong oversight of facilities, vendor performance, and workplace services.

This role requires a hands-on, detail-oriented approach, with the ability to independently manage multiple operational processes while responding quickly to evolving business needs. You will contribute to creating a safe, well-functioning, and engaging office environment that supports both employees and clients.

WHAT YOU’LL DO

· Manage day-to-day office operations including facilities, housekeeping, security, transportation, and pantry services.

· Support the Operations Manager in executing site-level operational priorities and initiatives.

· Coordinate maintenance and upkeep of the physical workspace, partnering with vendors and conducting quality checks.

· Act as a liaison with building management for infrastructure-related requirements (HVAC, electrical, lighting, repairs).

· Oversee vendor performance across services, ensuring service quality, compliance, and timely issue resolution.

· Manage office space planning, seating arrangements, and support office moves or reconfigurations.

· Track and manage vendor invoices, purchase orders, and expense reporting with accuracy and timeliness.

· Monitor and maintain office supply inventory, ensuring availability of essential workplace resources.

· Support planning and execution of office events, internal engagements, and client visits in collaboration with stakeholders.

· Ensure implementation of office safety and security protocols, including emergency preparedness and training coordination.

Define and Drive Hub Event Strategy

· Support planning and execution of office events, internal engagements, and client visits in collaboration with stakeholders.

Deliver End-to-End Operational Excellence

· Manage day-to-day office operations including facilities, housekeeping, security, transportation, and pantry services.

· Support the Operations Manager in executing site-level operational priorities and initiatives.

· Coordinate maintenance and upkeep of the physical workspace, partnering with vendors and conducting quality checks.

· Oversee vendor performance across services, ensuring service quality, compliance, and timely issue resolution.

· Manage office space planning, seating arrangements, and support office moves or reconfigurations.

· Track and manage vendor invoices, purchase orders, and expense reporting with accuracy and timeliness.

· Monitor and maintain office supply inventory, ensuring availability of essential workplace resources.

Governance, Risk, and Compliance

· Act as a liaison with building management for infrastructure-related requirements (HVAC, electrical, lighting, repairs).

· Ensure implementation of office safety and security protocols, including emergency preparedness and training coordination.

· Track key metrics (e.g., satisfaction, attendance, budget variance, adoption of tools/processes) and use insights to drive continuous improvement.

Strengthen Stakeholder Partnerships

· Support planning and execution of office events, internal engagements, and client visits in collaboration with stakeholders.

Technical and Functional Skills

· Manage day-to-day office operations including facilities, housekeeping, security, transportation, and pantry services.

· Coordinate maintenance and upkeep of the physical workspace, partnering with vendors and conducting quality checks.

· Act as a liaison with building management for infrastructure-related requirements (HVAC, electrical, lighting, repairs).

· Oversee vendor performance across services, ensuring service quality, compliance, and timely issue resolution.

· Manage office space planning, seating arrangements, and support office moves or reconfigurations.

· Track and manage vendor invoices, purchase orders, and expense reporting with accuracy and timeliness.

· Monitor and maintain office supply inventory, ensuring availability of essential workplace resources.

· Support planning and execution of office events, internal engagements, and client visits in collaboration with stakeholders.

· Ensure implementation of office safety and security protocols, including emergency preparedness and training coordination.

Stakeholder & Leadership Skills

· You communicate clearly and effectively with internal teams, vendors, and building management.

· You collaborate effectively across teams while maintaining a strong service-oriented mindset.

Work Management & Environment

· You demonstrate strong ownership, managing multiple operational priorities with attention to detail.

· You apply sound judgment to resolve day-to-day operational challenges independently.

· You stay organized and reliable, consistently delivering high-quality work within deadlines.

· You handle sensitive information with integrity and professionalism.

What You'll Bring

· You bring 6–8 years of experience in office operations, facilities management, or workplace services.

· You demonstrate strong ownership, managing multiple operational priorities with attention to detail.

· You communicate clearly and effectively with internal teams, vendors, and building management.

· You apply sound judgment to resolve day-to-day operational challenges independently.

· You collaborate effectively across teams while maintaining a strong service-oriented mindset.

· You stay organized and reliable, consistently delivering high-quality work within deadlines.

· You handle sensitive information with integrity and professionalism.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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