Senior Solution Consultant - India

About MoEngage:
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Roles & Responsibilities

• Understands and qualify customer goals and effectively articulate MoEngage's ability to bring value to customers
• Understands the concept of ‘needs based selling’ and articulates and communicates using that language
• Work in concert with the Account Executives to build and adapt sales strategies and drive towards successful sales into Global companies
• Assist in sales stages such as demonstrations, Proof of Concept presentations (POC), RFP responses & business justification
• Ensure the success of customer POCs through effective management of success criteria, planning and execution
• Distil and advocate customer interests, needs and product feedback to Product Management, Engineering, Marketing and Sales
• Maintaining awareness of internal roadmap and new product features to evangelise with customers and their feedback to MoEngage product management and engineering teams
• Influence the improvement of Sales Engineering processes and practices
• Continuously learn and update skills and keep aware of industry trends in the MarTech space.

Requirements

• 5+ years of experience in a sales/solutions engineering role, with experience in the B2B SAAS space for enterprise accounts
• Obsessed with solving customer problems.
• Passionate commitment to proactively closing sales deals by creating a powerful value proposition that appeals to senior non - technical leaders
• A firm understanding of enterprise integration methodologies, best practices and API/SDK architecture and the unique opportunities mobile apps bring
• A firm understanding of the challenges faced by B2B & B2C marketers and should be able to formulate firm strategies to tackle the same
• Superior organisational skills working with multiple customers and can switch context quickly throughout the day with various competing demands
• Technical experience/understanding in any of the following areas: Mobile & web platform, SaaS architecture and ESP architecture
• Good technical knowledge to help clients make appropriate customizations
• Experience running Proof of Concepts with a high conversion rate
• Background in Customer Success, Account Management, project management, or technical pre-sales of digital techniques such as ad platforms and networks, marketing automation etc. is a good to have.

Note: This role is US‑based and will require you to work during US business hours, i.e., 6:00 PM – 3:00 AM IST.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!  
At MoEngage, we are passionate about our team and technology - see below to know more about us.
Life@MoEngage
Tech@MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class team