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Senior ServiceNow Analyst - Gen AI

7 days ago 2026/08/12
Other Business Support Services
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Job description

Job Description:


ServiceNow Senior Technical Consultant (GenAI)


Job Summary


Key Responsibilities


  • Develop and extend ServiceNow applications and components including Virtual Agent, Flow Designer, Now Assist and custom scoped applications.
  • Create and maintain APIs, microservices, and UI elements to support seamless GenAI integrations across processes.
  • Lead custom integrations with third-party systems using REST/SOAP and IntegrationHub spokes.
  • Design automated workflows, business rules, data models, and interfaces within ServiceNow to support scalable solutions.

Required Qualifications


  • 8+ years of ServiceNow platform experience
  • Proficiency with JavaScript (Glide scripting), REST/SOAP integrations, APIs, and ServiceNow modules (ITSM/ITOM/CSM).
  • Experience building cloud-native applications and integrating AI/ML services (Azure, AWS, GCP).
  • Hands-on with GenAI tools/frameworks
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Preferred / Nice-to-Have


  • ServiceNow certifications: CSA, CAD, AI/ML specialization
  • Exposure to Agile / SAFe delivery models
  • Experience in large enterprise or multi-instance environments

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.


Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.


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