Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Program Manager (SVQ)
About Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and innovation, we help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture of inclusion and respect. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Team Overview
The Value Enablement and Optimization (VEO) team, part of Mastercard Services Strategy and Operations organization, plays a critical role in driving value‑based pricing, sales effectiveness, and customer success. The team partners closely with product, sales, and customer success stakeholders to articulate, quantify, and realize customer value. It builds and maintains a suite of ROI and value‑measurement frameworks and calculators across Mastercard Services to support commercial decision-making, value‑led selling, and post‑sales value tracking."
Role Summary
The SVQ Program Manager is responsible for running the end-to-end operating rhythm of Services Value Quantification (SVQ). This role ensures that SVQ functions as one coherent, scaled program across Product, Platform, Analytics, Enablement, and GTM—not as disconnected initiatives.
Working closely with the SVQ Product Manager, this role translates product vision and priorities into a disciplined execution system: coordinating workstreams, establishing cadence, managing dependencies, and ensuring consistent delivery, adoption, and visibility of SVQ across the Services organization.
This is a program of orchestration role (not a pure Project Manager role) and is critical to sustaining SVQ as a leadership-recognized, proof-led growth capability.
Key Responsibilities
1. SVQ Program Orchestration & Operating Rhythm
Own the central SVQ program plan across platform, methodologies, enablement, amplification, and GTM
Establish and run a consistent operating cadence
Ensure all SVQ initiatives run seamlessly
2. Cross-Team Coordination & Glue Role
Act as bridge between various squads (both business and technology), leadership and stakeholders
Translate product roadmap into coordinated execution plans
Align on scope, dependencies, risks, and trade-offs
3. Delivery Oversight (Program-Level)
Track progress, risks, and dependencies without micromanagement
Partner with squad leads to resolve issues
Provide executive-ready views of SVQ health
4. Governance, Prioritization & Trade-Off Management
Drive program governance and intake
Support leadership decision-making on trade-offs
Maintain single source of truth for SVQ initiatives
5. Enablement & Amplification Coordination
Coordinate newsletters, training, forums, leadership updates & all amplification activities
Align messaging and timelines with product readiness
Institutionalize repeatable SVQ motions
This role focuses on -
Program-level ownership of SVQ execution and cadence
Horizontal, system-oriented, adoption-focused
Force multiplier for SVQ Product Manager
Candidate Profile
Required
Ability to thrive in ambiguity, move fast, & pivot with evolving priorities.
Should be able to influence peers and stakeholders to get things done with complete ownership
Strong program management experience in complex environments
Ability to operate across execution and orchestration
Comfortable engaging senior stakeholders
Structured, accountable, strong follow-through
Experience with similar platform or capability-led programs for internal enablement
Familiar & comfortable with data, analytics and/or payment eco system
Preferably having Program Management background
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
