Senior Program Manager, Amazon

Join our Customer Trust team at Amazon Pay to lead end-to-end fraud prevention and risk management initiatives. In this role, you will develop and implement strategies to enhance payment security while maintaining a seamless customer experience. You will collaborate with cross-functional teams to build innovative solutions that protect millions of customers and merchants across global markets.
Key job responsibilities
- Design and implement comprehensive risk management programs to protect payment transactions across multiple geographic regions
- Partner with product and machine learning teams to develop automated fraud detection and prevention solutions
- Create and standardize investigation protocols to improve accuracy and resolution time for fraud cases
- Lead cross-functional initiatives with Analytics, Product, and Engineering teams to identify and address security vulnerabilities
- Develop measurement frameworks and analytics dashboards to monitor program effectiveness and drive data-driven decisions
- Build and maintain relationships with external partners to strengthen fraud prevention capabilities
- Establish best practices and standardized processes for emerging markets in Latin America, Middle East, and Asia Pacific regions
- Collaborate with marketing teams to develop customer education programs on payment security and fraud prevention
A day in the life
You will start your day reviewing key metrics and fraud patterns from different regions. You might meet with machine learning teams to discuss new detection models, collaborate with product teams on security feature implementations, or present program results to senior leadership. You will analyze trends, make strategic decisions about risk thresholds, and work across teams to implement solutions that protect both customers and the business.
About the team
The Customer Trust team is central to Amazon Pay's mission of becoming the most trusted payment experience globally. We are a diverse group of problem solvers who combine analytical thinking with customer obsession to build innovative security solutions. Our team works across multiple geographies and collaborates with various Amazon teams to protect millions of transactions daily.
- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent
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