Senior Process Administrator

Job Title: GBS People Services Senior Process Administrator 

Job Family: Human Resources 

Years of Experience: 1 to 3 years 

Why Rolls-Royce? 

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.  

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. 

Summary: 

This is an individual contributor role to deliver Hire to Retire People services according to process specifications and standard operating procedures (SOP) in compliance with defined controls. This includes executing HR operations and processes in a shared services environment. The role focusses on delivering consistent, accurate, and timely HR services to employees, managers, and HR business partners while ensuring compliance with the policies, procedures, and service level agreements (SLA’s). 

Responsibilities: 

Managing HR cases and dealing with customer issues from engagement through to resolution 

Process HR transactions across areas such as employee onboarding, data management, payroll inputs, leave management and exit formalities 

Monitor, track and close HR service requests in line with the SLA’s 

Maintain accurate and up to date employee records in HR systems 

Participate in continuous improvement initiatives to enhance service delivery efficiency. 

Consistently deliver high quality customer service in a professional manner with excellent attention to detail and a focus on the needs of the customer 

Ensure compliance with company policies, labour laws and data protection guidelines 

Collaborate with cross functional teams to resolve escalations 

Qualifications: 

1-3 experience of HR service delivery 

Bachelor’s degree in human resources / business administration, Commerce or related field 

Proficiency in HR systems like Workday, Service Now 

Good Knowledge of MS Office/Google workspace 

Effective listening and communication skills to enable you to fully understand the needs of the customer and respond appropriately 

Ability to work and cope in an ambiguous environment to seek clarification and clarity 

Ability to work with high attention to detail, confidentiality, and integrity 

Positive attitude and ability to work in a team environment 

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. 

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.