Senior Manager - Telecommunications

Company:Marsh CorporateDescription:

We are seeking a talented individual to join our GIS team, a Marsh business. This role will be based in Mumbai/Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Supports strategic projects by completing deliverables for new solutions and services.
• Applies/follows engineering design standards for iterative projects using best practices.
• Produces design documentation according standard practices for onboarding and operational turnover.
• Develops task list and milestones for completing deliverables. Tracks status of all tasks deliverables.
• Performs initial configurations and pre-production testing.
• Completes remaining configurations needed to complete deliverables for production turnover.
• Conducts all required testing, document results, and provides production certification.
• Updates documentation to reflect “as-built” design. Participates in project review and operational turnover meetings with the operations teams.
• Provides basic end user training where appropriate.
• Follows the change management process for all infrastructure changes.

What you need to have: 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Minimum of 10 years of experience
• Monitors Incidents queues: troubleshoots and completes or assign tickets as required.
• Performs all standard BAU configuration & deployment activities.
• Performs all configurations for routine changes required to support the production environment, such as capacity expansion, performance management, provide support for other teams on various voice/ call center systems as well as mobility
• Responsible for network optimization activities involving and identifying opportunities to reduce outage events, MTTR, and improve overall performance.
• Provides technical and resource assistance to the Voice Service Delivery, Call Center, Voice Ops, Provisioning and Architecture teams as needed – various roles.
• Produces performance reports using the available tools as requested.
• Works with senior network services engineers on review tests and results with objective to identify root cause and remediation actions to restore performance.
• Assists the operations teams with technical troubleshooting and on-site/hands-on support (where applicable) during major incidents and outages.
• Obtains quotes and submit orders into the requisitioning system as instructed.
• Tracks expenditures against budget. Analyze and report on cost-saving opportunities and action opportunities to optimize telephone and mobile expenses.
• Coordinates vendor access.
• Participates in PMO-led project calls.
• Provides status on Telecom project deliverables.
• Develops remediation plans for issues & risks, escalating to PMO when appropriate.
• Performs all end-to-end patching according to defined provisioning processes.
• Analyse voice and mobile data to identify trends, patterns, and anomalies that impact service performance and customer experience.

What makes you stand out?

• Candidates must possess full professional proficiency in both written and spoken English
• Strong problem-solving and troubleshooting skills.
• Strong communicator, in both verbal and written form, able to articulate concepts and ideas, break through barriers, engage people, and work effectively with others under pressure.
• Neutral toward technology, vendor, and product choices more interested in results than in personal preferences.
• Unflappable in the face of opposition to ideas

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.