Senior Manager, RES, HT India

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 

We are currently seeking an experienced professional to join our team in the role of Senior Real Estate Services Manager, HT India

In this role you will

• Lead Real Estate Services (RES) delivery for the Market entity to improve employee and workplace experience, aligned to regional RES strategy.
• Set and deliver local RES strategy, budget objectives, governance and oversight in partnership with the Country Head of Real Estate Services.
• Manage end-to-end through the delivery of innovative and forward thinking initiatives relating to the portfolio which supports the business needs across Portfolio Optimisation, Workplace and Facilities Management Solutions, Retail Solutions, Enviornmental, Social & Goverance (ESG), Critical Facilities, Future of Work Transformation and Risk Management..
• Shape and embed the Future of Work programme locally, enabling hybrid and flexible working in partnership with HR and other stakeholders providing a healthy, safe and sustainable solution to support the current and future needs of HSBC.
• Drive ESG/Sustainable Operations outcomes, including energy efficiency, renewable energy, waste management/recycling, sustainable consumption and relevant certifications (e.g., LEED, WELL).
• Use data and management information (MI) to provide a forward-looking view of occupancy and expense, identify decision points, and support portfolio optimisation.
• Manage owned assets from a landlord/investor perspective, including operations, marketing, review, and P&L ownership where applicable.
• Lead and govern strategic business partners and third-party service providers, including KPI reviews and compliance with global/regional MSAs and local service agreements.
• Improve customer experience by analysing root causes of dissatisfaction/SLA breaches and implementing corrective actions.
• Engage with regulators as needed to understand current and future requirements related to RES capabilities.
• Maintain a strong risk and control environment, reassessing operational risks and ensuring alignment to HSBC’s 3 Lines of Defence.
• Lead the RES entity team (including outsourced provision), owning delivery targets, talent agenda, organisational structure, and performance management.
• Drive automation and “end-to-end” service improvements by working with Global/Regional RES, HR, IT and outsourced partners.
• Build strong vendor governance to ensure seamless delivery, compliance with HSBC standards and contract obligations.
• Responsible for the Travel and Expense policies for Real Estate Services employees for the Entity in the Market
• Utilise and support centrally developed golden sources of tools and data to ensure opportunities for efficiencies and consistent reporting
• Engage and develop strong relationships with stakeholders across the Entity in the Market, LoB and Functions to ensure their service needs are met
• Participate in governance forums including the Entity Market COO ExCo.

To be successful in this role, you should meet the following requirements:

• Experience across Real Estate Services capabilities (advantage), such as Workplace Experience and Future of Work Transformation.
• Proven ability to act as a trusted adviser to senior/executive stakeholders, translating business outcomes into clear RES outcomes.
• Demonstrated track record of leading and delivering change (within own teams/structures and in partnership with the business).
• Strong data compilation and data-driven decision-making capability to deliver RES and Sustainable Operations targets.
• Strong financial acumen and commercial skills, including managing annualised P&Ls (e.g., for assets and/or services).
• Strong presentation, interpersonal and communication skills, with the ability to operate effectively in a matrix environment.
• Experience working in a global, matrixed organisation (desirable) and understanding of HSBC Group organisation (desirable).
• General understanding of ESG/Sustainable Operations, with an active interest in deepening expertise.
• Leadership behaviours: collaborative, proactive, able to influence and educate colleagues on Future of Work, and lead by example (including alignment to wellness and sustainable operations agendas).
• Strong risk mindset, with the ability to operate within HSBC control frameworks and standards.