Senior Manager - IT Business Analysis

We are seeking a talented individual to join our Mercer Tech at Marsh.This role will be based in Noida/Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. 

Senior Manager - IT Business Analysis - AI

Role Overview

The Senior Systems Analyst is a role in our scaled agile framework POD and Squad model. As part of a POD team the Senior System Analyst will support one or more cross-functional squads comprised of a Squad Lead, Developers, a System Analyst, and Quality Assurance Engineers committed to ensuring the successful design and delivery of complex application solutions centered on the strategic roadmap for one or more key technology capabilities within MMC. The Senior System Analyst will be primarily responsible for directing the cross-functional elicitation and elaboration of requirements across squads in an Agile Team setting.

As part of your daily activities, you will collaborate with the Product Owner and teams to manage tactical aspects of iteration planning such as the squads’ backlog, backlog grooming, user story refinement, user story estimation, facilitating Sprint Reviews, and participating in Agile Ceremonies. As a trusted part of a team, you will coordinate activities with up to four System Analysts across squads to ensure just-in-time development of the story.

You will also assist the Product Owner in the development of personas, customer journey maps, story maps and release planning to foster insights and understanding of vision for the team.

We will count on you to:

• Be a highly motivated team player working within MMC Agile culture, within a specified agile framework of Scrum or KANBAN and maintain a willingness for continuously improving your agile mindset.
• Direct analysis on critical initiatives requiring significant strategic change across multiple platforms and products.
• Ensure that teams are consistently converting the business requirements to solutions, consisting of epics and features, considering technical constraints and existing technical architecture/functionality.
• Work with the Product Owner to communicate the product vision, roadmap, value, and MVP to the agile teams to enable empathy and a shared understanding thereby helping the team to formulate an appropriate solution.
• Collaborate with the Pod Leadership, Product Owner, and stakeholders to create Persona’s, Story Maps, and a Release Plan for the project.
• Work in partnership with the Product Owner and agile teams in the creation and maintenance of Product Backlog Items ensuring that Epics and User Stories are continuously prioritized and aligned to the Product Roadmap and MVP.
• Facilitate refinement sessions with the Agile Teams and Business to sufficiently detail out User Stories, to include dependencies.
• Facilitate the Sprint Review ceremony by working with the agile teams, Product Owner, Business and Customer to review, assess and adapt the latest product increment by incorporating customer insights and feedback into the Product Backlog.
• Actively work with Pod Leadership by running assessments processes for the POD and provide constructive feedback towards continuously improving the Systems Analyst function, standards and processes in Global Technology.
• Lead workshops and work collaboratively with data engineers, data architects, technical experts, and AI engineers to integrate AI solutions into a POD.
• Demonstrate an awareness of MMC and Mercer Technical, Security and Process Standards and work with the team to incorporate them in product delivery through the software development life cycle.

What you need to have:

• Highly motivated candidate who is an inquisitive rapid learner that is comfortable working as part of a remote team.
• Possess strong communication skills with the capability of working collaboratively within the organization, regardless of boundaries.
• An effective communicator for both technical and business-oriented audience.
• Demonstrated requirements gathering skills showcasing the capture of customer needs and business drivers using a variety of techniques into product backlog items such as Epics and User Stories.
• Proven quantitative, analytical, and problem-solving skills.
• Skilled in providing process improvement and integration opportunities with other process automation tools.
• Self-motivated and ability to learn through research and self-training.
• Ability to remove impediments for squads by providing timely responses and solutions as required.
• Ability to find resolutions regarding own work methods requiring minimal direction.
• Be willing to respond to emergent changes rather than focused on existing plans.
• Familiarity with AI concepts and technologies, including machine learning, natural language processing, and data analytics, while ensuring compliance with AI governance frameworks. Leverage these technologies to enhance user experiences and improve decision-making processes within applications.

What makes you stand out?

• Ability to craft effective prompts that optimize AI responses, enhancing the functionality of AI-driven applications for problem-solving, analysis, and content generation.
• Capability to work within a POD/ cross-functional squads to develop and implement an AI strategy that aligns with business needs.
• Commitment to staying updated on the latest AI trends, technologies, and best practices to continuously improve AI capabilities within the organization.
• An Agile Mindset with an in-depth understanding of Agile Principles.
• Must have prior experience as an IT Systems Analyst or IT Business Analyst working as part of an agile team using an Agile Workflow tool such as JIRA or TFS.
• Agile Certification, such as CSM, PSM, CSPO, PSPO, PMI-ACP, Certified SAFe Practitioner, Azure AI Fundamentalsis desirable.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.