Senior IT Solution Consultant

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our Customer Service Booking Service team is continuously expanding. No matter your level of Solution Consultant proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Grow together

The Senior IT Solution Consultant is the strategic bridge between business vision and technical execution. Unlike an Architect who focuses on the technical "blueprint," this role focuses on the "Why" and the "What"—ensuring that requirements are meticulously gathered and that the final product meets the business's quality expectations. By Focusing on Clear Priorities, you will lead the discovery phase and serve as the final authority on functional integrity before a solution goes live.

Responsibilities

• Consultancy & Analysis: Gather and analyze complex business requirements, translating them into detailed product specifications and "Definition of Ready" user stories.
• Stakeholder Partnership: Act as a trusted advisor, bridging the gap between business units and DevOps teams to ensure clear understanding of product goals (Having & Creating Trust).
• Quality Assurance Leadership: Design and execute the end-to-end testing strategy (Unit, System, Integration, UAT, and Regression) to ensure products meet quality standards.
• DevOps Collaboration: Work within Agile environments to manage impact analysis, documentation, and defect management.
• Documentation & Enablement: Write and maintain clear documentation of requirements and test cases; prepare user guides and interactive materials for end-users.
• Technical Validation: Utilize SQL and Linux-based infrastructure knowledge to validate data and perform system impact assessments.

Ready to embark on the journey? Here’s what we are looking for:
As a Senior IT Solution Consultant, having Consultancy & Analysis and Stakeholder Management & Communication skills will be essential. Very good knowledge on documentation will also be an integral part of this role.

You are a technology aficionado, therefore you have a good understanding of technical and data validation. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Professional Experience: 7–10 years of experience in IT consulting, solution consulting, business analysis, or technology project delivery.
• Consulting Mastery: Strong experience in requirements gathering, solution design, and stakeholder management.
• Domain Knowledge: Familiarity with enterprise IT environments, system integration, and project delivery frameworks.
• Technical Toolset: Proficiency in JIRA and Confluence; familiarity with SQL, Linux-based infrastructure, and Selenium is a significant advantage.
• Soft Skills: Excellent communication, presentation, and problem-solving skills; ability to work independently under pressure while collaborating with cross-functional teams.
• Governance: Good understanding of IT governance, security, and data privacy practices.

Top 3 SFIA Skills

1. Business Analysis (Level 5): Investigative work to determine business requirements and specify effective business processes.
2. Requirements Definition & Management (Level 5): Facilitating stakeholder input and providing constructive challenge to clarify priorities.
3. Testing (Level 4): Reviewing specifications and defining test conditions; executing and reporting on complex test scripts.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.