Senior Freight Forwarder

Job Req Number:  115861
Time Type: Full Time

Purpose of the position
To lead the airfreight imports (operations) team and achieve operational excellence, higher productivity and customer satisfaction.
To own and manage the Air Freight product P&L for the region to achieve EBIT as per agreed targets
Key Tasks
• Achieve “Operational Excellence” and Cost leadership through overall monitoring of the Air imports team and ensuring accurate and timely documentation to increase team productivity.
• Execute airfreight operation processes within Area Standard and prescribed guidelines.
• Rendering product solutions related to air imports.
• Ensure compliance with the standard area operating processes
• Ensure customer satisfaction and customer retention through effective handling.
• Replies to emails and queries from overseas offices and customers to be done in a timely manner.
• Ensure highest level of data quality by processing the shipment accurately
• Execute carrier policy as per area guidelines.
• Execute local capacity management
• Responsible for adhoc procurement with vendors (airlines)
• Monitor carrier and vendor subcontractor management.
• Communicate and resolve with the customer on exceptions and incidents – Invoice, service Irregularities & Claims Management
• Maintain and cultivate regular contact with customers, vendors.
• Assure proper information flow with department staff on updates, changes, market trends/requirements etc.
• Explore new business opportunities from existing customers.
• Ensure proper training, cross functional training of staff to ensure a skilled, dedicated and committed team.
• Ensure that timely job costing is done by the team
• Attend to all internal queries & gross profit estimation
• Meet important customers regularly and develop rapport with them
• Escalation where necessary to District Manager-(W.I)
• Observe and follow special duties
• Responsible for the Air Imports team.
• Take corrective action and ensure operational excellence
Decision Making Authority
Job Description Effective date: June 2020
Job Description Version date: June 2020 2/3
Decision authority as delegated by the Regional Manager Air Freight, in accordance with DSV regulations
Function / Market & Industry Knowledge / Business Acumen / Process working
• Expertise in the area of Air Imports
• Know how of Air Freight Operations
• Understanding of company strategy and products
• Knowledge about markets and competitors
• Knowledge about trends and challenges for the industry
• Understanding of business principles and language, incl. the fundamentals of finance and profitability
• Overall understanding of business processes and interdependencies
• Knowledge of business processes
• Knowledge in freight forwarding and logistics
Skills & Competencies
LEADERSHIP
• Proven track record in building high performing workforce (experienced in recruitment/selection; training/development; coaching; conflict management; performance management)
• Ability for building a team with diverse leadership and technical skills
• Ability to manage cross-functional interfaces and high accountability
• High result orientation and customer focus
• Strong analytical and problem-solving skills (Analyzing Referrals / Creative Thinking)
CHANGE MANAGEMENT / INNOVATION
• Ability to coordinate efforts/resources across functions and boundaries to deliver goals
• Ability for systematic and rational analysis to identify the root cause of problems
• Willingness to challenge the status quo and to drive innovation and change
• Capable to generate creative ideas/solutions
COMMUNICATION & PRESENTATION
• Ability to communicate openly and confidently
• Ability to influence and convince others in a way that results in acceptance and agreement
• Ability to shape conversations to ensure focus and understanding
• Effective listening
• Willingness to engage in constructive confrontation
• Ability to clearly and concisely present both written and/or oral information
PERSONAL
• Ability to coordinate efforts/resources within and across boundaries to deliver goals
• Ability to work with different cultures and to manage cross functional interfaces
Job Description Effective date: June 2020
Job Description Version date: June 2020 3/3
• High priority for teamwork
• Team player
• Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust
• Ability to work under pressure and deal with tight deadlines.
• Fully adhere to the Code of conduct
Educational background / Work experience
• Graduate with 8-10 years of industry experience
• Postgraduate / Management degree will be added advantage
Language Skills
• Fluent in English (other languages depending on the location)
Computer Literacy
• MS Office skills and good knowledge regarding IT systems
• Excellent command on company’s IT system tools like CW1/ CRM /SAP etc.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.