Senior Experience Designer

• Responsible for the elicitation, analysis, and documentation of a client's business needs and requirements.
• Elicits, writes formal specifications, and communicates business requirements between development and client to design and implement business solutions.
• Develops and improves business processes within the technology and business organizations and understands client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition.
• Translates complex business requirements into technical solutions as required.
• Makes technical solution recommendations to meet requirements based on understanding of how technical solutions will impact the business and stakeholders as required.
• Responsible for building and maintaining a relationship with customers.
• Uses a structured requirements process to assess near-term needs.
• Adheres to metrics to ensure customer satisfaction and may recommend metrics.
• Ensures that implementation follows the design.
• Ensures change management and communication of change to team and/or client is done in a systematic way for complex projects
• Proactively identifies, recommends, and implements improvements to the process.
• Develops an in-depth awareness and understanding of multiple Thomson Reuters technologies, products, and services.
• Participates in short term planning sessions with a client to improve a business process

• The Senior Experience Designer should be able to lead projects end to end, from understanding business requirements to collaborating with Product Owners, Technology teams, and business stakeholders.
• They should have strong communication skills, a problem-solving approach, and a growth mindset—proactively identifying potential solutions before aligning on next steps.
• The role will also involve exploring opportunities to integrate AI into GTM tools.
• A working understanding of Salesforce and Conga is preferred, along with the ability to quickly connect the dots between existing tools, user needs, and the broader product vision
• You must have hands-on experience withFigma— this is mandatory.
• You must have experience using design and prototyping tools such asInVisionandAdobe XD.
• You must have strong skills inData Research and Analysisto support design decisions with insights.
• You must be able to communicate insights effectively throughData Storytelling.
• You must have experience working in aGTM / Go-to-Market environment.
• You must have experience usingAI in design workflows.
• You must be comfortable researching and evaluatingAI toolsfor design and business use cases.
• You should be able to connect user needs, business requirements, existing tools, and product vision into clear design solutions.
• Working knowledge ofSalesforceis mandatory for this role.
• Working knowledge ofCongais mandatory for this role.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

  
  
  

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

  
  
  

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

  
  
  

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

  
  
  

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

  
  
  

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

  
  
  

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

  
  
  

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.