Job description
As a Level 3 Senior Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients.
You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability.
Job Duties and Responsibilities: · Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.
· Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.
· Perform system administration tasks such as system configuration, patch management, and software upgrades.
· Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner.
· Assist L4 Consulting on project work as needed · Conduct root cause analysis and implement corrective actions to prevent recurring problems.
· Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base.
· Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate.
· Participate in project planning and implementation of IT infrastructure upgrades and migrations.
· Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction.
· Implement Conditional Access and MFA in the Azure tenant · Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business · Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview · Expertise with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc.
· Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged.
· Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment.
· Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE) · Certifications (at least 2 of the 4 required): o MS-102 – Microsoft 365 Administrator Expert o MD-102 – Endpoint Administrator o SC-300 – Identity & Access Administrator o AZ-104 – Azure Administrator · Minimum of 4+ years in a medium to large, multi-customer Managed Services environment as a senior level managed services engineer.
· Strong hands on experience with the technologies referenced in the above sections.
· Understanding of the ITIL framework · Familiarity with Service Now or other ITSM platforms · Experience working within an office environment including knowledge of office processes, procedures, and technology · Excellent verbal and written communication skills with the ability to interact with internal and external customers.
· Strong analytical skills and attention to detail.
· Must be a self-starter with excellent time management skills · Prior experience in a technical role in IT Consulting and/or Managed Services environment.
· Familiarity with compliance models such as CMMC, PCI, HIPAA, etc.
a plus
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