Senior Domain Manager - Enterprise Network

Job Purpose We are seeking a proactive Network & Security Engineer with strong expertise in enterprise networking, security, and cloud-based AI workloads.
The role requires hands-on experience with Contact Center environments, Azure Networking, SD-WAN, Firewalls, and AI-driven services such as STT/TTS.
The candidate will play a key role in building and supporting a 24x7 resilient support structure, collaborating closely with internal and partner teams while ensuring compliance and operational excellence.
Duties and Responsibilities A- Minimum required Accountabilities for this role – These are mandatory expectations for anyone performing this role successfully.
Network & Security Operations • Operate, monitor, and support enterprise network and security infrastructure across on-prem and Azure environments.
• Manage Azure Networking components (VNETs, Subnets, NSGs, VPNs, Load Balancers).
• Support and troubleshoot Firewall platforms and SD-WAN solutions.
• Ensure stable and secure connectivity for Contact Center environments, including voice and data traffic.
Monitoring & Incident Management • Monitor network, security, and application performance using established monitoring mechanisms.
• Respond to alerts and incidents in a 24x7 support environment, following defined SLAs.
• Perform initial troubleshooting, escalation, and resolution coordination with partner teams.
AI Workload Support • Support network and security aspects of STT (Speech-to-Text) and TTS (Text-to-Speech) services.
• Ensure availability, performance, and secure connectivity for AI-based Contact Center workloads.
Compliance & Security • Follow defined security policies, compliance standards, and audit requirements.
• Maintain access controls, logging, and security configurations as per organizational guidelines.
Documentation & Collaboration • Maintain accurate documentation for configurations, SOPs, and incidents.
• Collaborate with internal teams and partner/vendor teams for issue resolution and routine operations.
B- Additional Accountabilities pertaining to the role – These represent advanced expectations for a highly effective or growth-oriented resource in this role.
Architecture & Optimization • Design and optimize Azure Network architecture, including ExpressRoute for high availability and performance.
• Lead network and security design decisions for Contact Center and AI-enabled platforms.
• Proactively identify performance bottlenecks and implement long-term improvements.
AIOps & Automation • Implement and enhance AIOps capabilities for predictive monitoring, anomaly detection, and root cause analysis.
• Develop and maintain scripts and network automation (Python, PowerShell, etc.
) to reduce manual operations.
• Drive operational efficiency through automation of monitoring, reporting, and incident response.
24x7 Support Model & Leadership • Build, improve, and govern a robust 24x7 support structure, including shift models and escalation frameworks.
• Act as a technical escalation point for complex network, security, and AI-related issues.
• Coordinate deeply with partner teams to ensure seamless service continuity.
Security & Compliance Leadership • Proactively assess and improve security posture and compliance readiness.
• Support audits, risk assessments, and remediation activities.
• Recommend and implement security best practices and tooling enhancements.
|Continuous Improvement & Innovation • Evaluate new technologies related to Azure AI, networking, and security.
• Drive continuous service improvement initiatives and knowledge sharing across teams.
• Mentor junior engineers and contribute to capability building within the team.
Required Qualifications and Experience a) Qualifications • Post Graduates with relevant sales experience of 5-8 years (also graduates with experience of 8-10 years may apply) b) Work Experience • Azure certifications (AZ-700, AZ-104, Security-related certifications).
• Experience integrating AI services within Contact Center platforms.
• Exposure to DevOps / NetDevOps practices.
• ITIL-based service management experience.
• Strong communication and stakeholder management skills.
• Ability to work in a 24x7 support environment.
• Experience working with partner and vendor teams.
• Proactive, detail-oriented, and solution-driven mindset.