Job description
Location: Bengaluru (WFO) Experience: 10–15 years | B2B or Enterprise AI/SaaS The Role As Senior Director of AI Solutions & Delivery, you will lead the team responsible for turning the Blue Machines platform into successful, repeatable enterprise deployments.
This is a senior ownership role at the intersection of product implementation, solutioning, and delivery execution.
You will own customer delivery outcomes end-to-end—while building a scalable delivery model that protects product integrity and feeds real world learnings back into the platform.
This is not a traditional customer success or services role.
Success is measured by time-bound project outcomes, not relationship management.
Enterprise trust in voice AI is built at delivery.
This role ensures what we sell is what customers experience—reliably, repeatedly, and at scale.
Experience: Most candidates who succeed in this role have ~10-15 years of experience across product implementation, delivery, platform, consulting, or enterprise-facing roles.
We value recent, relevant experience over total tenure.
Specific Voice AI experience not required.
What You’ll Own ● End-to-end delivery of enterprise voice AI implementations (scope, timelines, quality, outcomes) ● Leadership of a multidisciplinary delivery org: - AI / Delivery Solution Leads (Forward Deployment Experts) - Solution Architects - Integration Engineers - Project / Program Managers ● Solution design and implementation decisions across orchestration, workflows, telephony, integrations, and AI behavior ● Delivery playbooks, standards, and reusable patterns ● Escalations, trade-offs, and delivery governance for complex customers ● Tight feedback loops from delivery into Product and Engineering What We’re Looking For ● Strong problem solvers who are comfortable operating in ambiguity and owning outcomes ● Some technical and product fluency (AI systems, integrations, platform trade-offs) ● Proven experience being the final owner of complex, customer-facing initiatives ● Instinct to build repeatable systems, not one-off solutions ● Ability to unlearn and adapt—comfortable in fast-moving, GenAI-native environments What This Role Is / Is Not This role is: ● Senior, autonomous, and execution-heavy ● Central to customer trust and product evolution ● A blend of delivery leadership, solutioning, and product operations This role is not: ● Account management or farming ● Pure consulting or SI leadership ● Internal-only engineering management
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