Senior Analyst - Control Management

U.S. Consumer Services (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The USCS Control Testing & Monitoring Strategy team is responsible for defining and advancing the control testing and monitoring framework across USCS, ensuring effective identification, assessment, and mitigation of operational risk while strengthening business resilience and regulatory compliance.

We are looking for an Sr Analyst, Control Testing & Monitoring Strategy to support the control testing and monitoring program by coordinating testing activities, analyzing results, and producing data-driven insights to enhance coverage, quality, and overall program effectiveness. This role involves extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Support control testing plan and maintenance of master testing calendar by tracking requirements and coordinating with stakeholders to ensure timely completion
• Coordinate with Control Testers and Process owners to assist in monitoring testing coverage across key controls, identifying gaps, overlaps, or inconsistencies in testing execution
• Perform data aggregation and analysis of control testing results, Issues, OREs, and Complaints to support identification of risk trends, control weaknesses, and control enhancement initiatives
• Produce regular reporting and dashboards on testing status, quality, and outcomes, including overdue testing, defect rates, control effectiveness and thematic findings
• Leverage data and analytics tools (including AI/GenAI where applicable) to identify patterns and anomalies in testing results, support risk-based prioritization, and enhance monitoring and reporting capabilities
•  Support control testing quality assurance (QA) by ensuring documentation is complete, consistent, and aligned with enterprise standards and audit requirements
• Support continuous improvement initiatives, including automation of reporting, enhancement of data pipelines, and refinement of testing and monitoring processes

• 2–4 years of experience in operational risk, internal audit, control management, or a related function, with foundational understanding of risk and control concepts

  
  

• Strong analytical and problem-solving skills, with the ability to work with data, identify trends, and support risk analysis

  
  

• Attention to detail and ability to manage multiple tasks, including tracking testing activities, deadlines, and deliverables

  
  

• Strong communication and organizational skills, with the ability to work across teams and clearly present findings in a structured manner

  
  

• Basic understanding of risk and control frameworks (e.g., RCSA, control testing, or audit processes) or willingness to learn quickly

  
  

• Proficiency in data analysis and reporting (Python, SQL, Excel, Power BI, Tableau, or similar)

  
  

Preferred Qualifications:  

• Bachelor’s degree in Finance, Business, Risk Management, Data Analytics, or related field

  
  

• Experience supporting control testing, audit, or risk assessment activities, including data gathering, documentation, or reporting

  
  

• Exposure to:

  
  

  o Control testing concepts (e.g., Test of Design, Test of Operating Effectiveness)

  
  

  o Risk and control documentation or governance processes

  
  

  o Issues tracking, operational risk events, or control performance monitoring

  
  

• Experience in financial services or a highly regulated industry

  
  

• Exposure to advanced analytics or AI-enabled tools (e.g., data analysis, pattern detection, or GenAI applications) to support risk analysis or process improvement